Job Description

Join to apply for the Sr Business Analyst - Service role at Paychex

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Independently analyzes complex business needs and advises on application design and process change opportunities. Partners with key stakeholders to analyze, diagnose, and resolve complex problems using diverse methods and tools. With very minimal supervision, identifies and performs research, analysis, coordination, problem solving, development, and test plans related to business process and third party solutions used by employees and clients. Oversees the development of business cases and solution proposals in support of improved functionality with regard to Return on Investment and long-term benefit. Provides leadership and expertise applying project management concepts to service projects.

Responsibilities

• Delivers strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.
• Directs and leads Developers regarding requirements and testing results to ensure solutions are fully functional and approved prior to release.
• Independently manage complex projects with multiple deliverables and timeframes (including resource allocation, release management, and cross-functional impacts).
• Recommend/Initiates process redesign ideas to improve productivity including accurate reporting.
• Identifies and improves business process through analysis and recommendations. Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Applies comprehensive knowledge to identify impact of process/product changes across multiple product lines and delivers solutions and readiness plans to clients/users.
• Partner with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.
• Acts as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.
• Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues. Proactively identifies and manages risks.
• Evaluates and recommends alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Leads Quality Assurance efforts for all solutions, including test plan creation and issue tracking, lead troubleshooting efforts, issue analysis, and communication of resolution.
• Lead root cause analysis and resolution of complex business problems and recommends solution to management to enable the organization to achieve goals. Complete project charters, workflow analysis, and return on investment.
• Other duties as assigned to support the general purpose of the positions function.

Qualifications

• H.S. Diploma - Required
• Associate's Degree - Preferred
• 5 years of experience in process improvement and business analysis.
• Leadership experience a plus.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $65,380.00 - $95,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

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