Job Description

Job Description

Our client is seeking to hire an experienced Senior Property Field Claims Specialist to manage property claims throughout the Greater Boston region. This role involves full-cycle handling of both residential and commercial property claims, from initial inspection to resolution. You’ll assess damage on-site, interpret policy coverage, and negotiate settlements while maintaining a strong focus on customer service and efficient claims management.

Key Responsibilities:

• Investigate property damage claims in-person across assigned areas, handling a variety of residential and commercial cases.
• Prepare and deliver accurate damage estimates using Xactimate.
• Evaluate coverage and draft detailed correspondence outlining coverage positions.
• Collaborate with policyholders, vendors, contractors, and internal teams to ensure clear communication throughout the claims process.
• Address property coverage inquiries with confidence and clarity.
• Identify opportunities for subrogation, loss control, and cost-saving measures.
• Ensure claims are resolved efficiently and within company guidelines.
• Keep stakeholders updated through detailed status reports and documentation.
• Uphold superior customer service and adhere to departmental best practices at all times.

Qualifications:

• 5 - 10+ years of experience handling property claims in the field.
• Direct experience as a staff adjuster with an insurance carrier is required.
• Strong command of Xactimate estimating software.
• Solid knowledge of property insurance forms and coverages.
• Massachusetts residency is a must.
• Commercial claims experience is a plus.
• Exceptional organization, communication, and decision-making skills.
• Bachelor’s degree is a bonus but not a requirement.

Compensation & Benefits:

• Base salary ranging from $90,000 to $120,000, with potential for up to 20% annual bonus.
• Comprehensive health, dental, vision, and life insurance options.
• 401(k) plan with generous employer match.
• Robust paid time off program.

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