VIP Account Manager Job at Gamicorp, Remote

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  • Gamicorp
  • Remote

Job Description

What are you working on?
  • The name of the project(s): VIP Account Manager
  • Genres: Casino
  • Platforms: PC

For which tasks (responsibilities)?

  • Being the first point of contact with VIP customers within a portfolio for building a strong long-term relationship.

  • Act as the superior player advocate for ensuring time-efficient player issue resolution to provide an unimaginable gaming experience on the platform.

  • Analyzing key portfolio performance metrics to identify trends and patterns of VIP customers to make sure there are no missed opportunities or unsuccessful actions.

  • Designing specific approaches to increase engagement and satisfaction among VIP players.

  • Organizing and manning activities and events targeting VIP customers to boost loyalty levels and encourage more playtime.

  • Working collaboratively across teams (VIP CS, VIP CRM, etc.) to deliver flawless experiences for the most valuable clients

  • Continuous proactive informing of VIP players with regular news about events, latest promotions, offers, etc

  • Increasing retention rates through data-driven approaches that encourage customer loyalty

What kind of professional are we looking for?

We have the following expertise from you:

  • A minimum of 1 year experience in VIP management or a similar position.

  • Proven experience in planning and executing VIP activities and events

  • Account Management or Customer Relationship background, ideally within iGaming.

  • In-depth knowledge of the gambling/sports betting market and key performance indicators (KPIs).

  • Strong analytical skills to analyze customer data and inform the company’s strategic decisions.

  • CRM systems and communication software proficiency for team collaboration.

  • Regulatory compliance relevant to industry understanding is important.

We would appreciate it if you happen to have these qualities:

  • A VIP client needs-orientated approach.

  • Exceptional communication skills in English.

  • Swift problem-solving abilities that allow easy addressing and resolving of clients’ issues.

  • Attention to detail that enables the provision of high-level services whilst maintaining accuracy.

  • Willingness to work a flexible 5/2 schedule (no night shifts or late hours, but occasional weekend work).

KPIs during the probationary period

  • Deep dive into and understanding of all current VIP department processes and materials. The bottom line is to navigate all processes and be an autonomous employee.

  • Initial portfolio research and basic player profiling (identifying gaming patterns, key information, etc.).

  • First-touch communication for laying the foundation for a long-term relationship.

Why do we enjoy working here?

  • Fully remote work with support for purchasing any necessary devices after the probationary period.

  • Access to various educational resources and materials.

  • Motivated team and ambitious goals.

  • Performance reviews every six months.

  • Monthly bonuses according to the KPIs after the probationary period.

  • 20 working days of vacation per year, sick leave.

  • Periodic corporate meetings and events with the team.

Job Tags

Remote job, Temporary work, Flexible hours, Shift work,

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