Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

This posting is for University of Central Florida Students. Candidates interested in opportunities that are not students of UCF should search and apply to other roles here:

What you’ll be doing…

This entry level role, which is part of the Verizon Campus Program, will give you a chance to channel your drive and enthusiasm and learn the practical application of your degree concepts. You will be front and center, hands-on and contributing your creative energy to resolving high-impact customer issues from the moment you arrive. You will put your degree to use and gain experience in a new field through on the job training.

As part of a dynamic and challenging Finance organization, you will help some of the world’s biggest enterprises do business smarter. Joining a team that collaborates and provides solutions – you'll be doing more than just working the numbers. You will be given responsibilities for key components of the financial statement close process, which will allow you to enhance and apply your skills while gaining experience and developing subject matter expertise in a variety of topics. When you work for Verizon in Payments, we aim to make life easier for our customers and support our employees.

In this role, you may have the opportunity to:

• Provide support for retail sales and payment transactions occurring in Verizon’s brick & mortar and online stores. This includes daily balancing of payments tendered, communication with store employees to resolve out of balance situations and identification & reporting of issues identified through the balancing process.
• Subledger reconciliation of point-of-sale transactions flowing to Verizon billing systems and bank accounts.
• Bank account reconciliation for payment deposits settling across Verizon for all customer payments.
• Payment investigations and refund requests flowing in from customers to care centers and stores utilizing various workflow tools and billing and ordering systems.
• Payment research for posting payments to both consumer customers and business accounts.

You must be currently enrolled in a degree program and be in good academic standing to be considered.

If you are interested in other roles and locations in addition to this one, please submit your application to those postings as well in order to be considered.

What we’re looking for…

You’re a motivated self-starter. Never satisfied with the status quo, you’re always trying to beat a personal best. You thrive in a fast-paced environment where new challenges come up every day. You are flexible, dependable and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks.

You’ll need to have:

• Current enrollment at UCF in a Bachelor’s degree program in Accounting, Finance, Business Administration, Data Analytics, Business Intelligence, Economics, Business IT, Statistics, Math or related major at an accredited college or university with an expected completion date between December 2024 and June 2025 OR current enrollment in a Master’s degree program in Accounting or Business at an accredited college or university with an expected completion date between December 2024 and June 2025.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Willingness to work in Lake Mary, FL.

Even better if you have:

• Demonstrated independent thinking, relationship management and attention to detail.
• Strong analytical, communication, leadership and presentation skills.
• Knowledge of the following: data querying and analytics, record reconciliation, SQL.

Additional Job Description

Through direct customer contact and communication, Payment Analysts complete the customer on-boarding process and address their needs, concerns, and questions. Responsible for processing payments, refunds, and other billing items, while working with various departments across Bill to Cash to resolve issues, help improve processes and connect with customers.

• Participate in various projects, identifying and developing processes related to the payments team.
• Handle customer calls relating to missing or misapplied payments, refunds and credits.
• Utilize various billing and payment systems to research and resolve customer issues.
• Look for opportunities to streamline processes and improve the customer experience.
• Work across the payment operations space to ensure timely refunds and approval processes.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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