Job Description
GENERAL PURPOSE
Work under a moderate degree of supervision to coordinate the scheduling and dispatching of truck drivers to ensure timely and efficient delivery of product shipments. Perform routine job duties independently and resolve issues in straightforward situations, assessing each using standard procedures. Seek assistance for uncommon, new, or complicated situations.
JOB DUTIES AND RESPONSIBILITIES
• Schedule and dispatch daily loads/shipments (raw milk, products/goods) to meet customer needs and optimize routes to reduce costs and elevate overall efficiency
• Dispatch approved drivers to appropriate loads based on availability, capacity, and delivery deadlines; confirm load date/time and delivery date/time
• Audit driver compliance with schedules
• Serve as the primary point of contact between drivers, customers, and internal contacts. Communicate delivery instructions, customer changes, address issues, and provide updates on shipment status
• Develop and maintain relationships with carriers and drivers to understand their needs, operating schedules, and physical limitations while working to inform them of the needs of our customers and distribution system
• Be familiar with contracts established with each customer regarding volumes and quantities, plant operating schedules, warehouse schedules, and all special requirements or circumstances
• Monitor milk movements to ensure all producers remain qualified during qualifying months and between Federal Orders. Maximize diversions and transportation credits where applicable (applicable to raw milk)
• Assemble orders that make up outgoing loads. Maximize carrier load weights and volume by coordinating orders with other company depots, plants, warehouses, etc.
• Monitor secondary freight costs and work to minimize those costs when scheduling deliveries
• Monitor the progress of deliveries from start/load assembly to delivery to the customer. Use tracking systems to monitor the location and status of trucks and shipments. Address any delays or issues promptly
• Handle emergencies and unforeseen events such as accidents, traffic delays, or equipment malfunctions. Coordinate with drivers and others to find quick and effective solutions
• Ensure all dispatch activities comply with federal and state transportation regulations. Keep up-to-date with changes in laws and regulations affecting the trucking and/or dairy industry
• Address customer inquiries and concerns regarding delivery times, delays, and other related issues. Maintain a high level of customer satisfaction through effective communication and problem resolution
• Provide drivers with necessary information and support to perform their duties effectively. Assist with directions, load information, and other logistical details
• Match proof of deliveries and approval of carrier invoices. Validate all charges
• Work with other groups to resolve issues that arise with the incoming manifests matching the dispatch schedule
• Input and maintain accurate records and data in systems, spreadsheets, etc. (customer proof of delivery, bills of lading files, receiving credits, customer receipts, delivery schedules carrier/hauler info, costs, and other relevant data). Prepare regular and ad-hoc reports
• Seek and negotiate the lowest carrier costs per set authority limit
• May handle the sale/disposal of distressed loads and track on the rejected load database. Communicate and maintain accurate and timely records of distressed loads including quality results, disposition, and/or sale price
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
EDUCATION AND EXPERIENCE
• High school diploma or equivalent
• 1 to 3 years of dispatching, logistics, transportation, customer service, or related experience
• Certification and/or License - may be required during course of employment
KNOWLEDGE, SKILLS, AND ABILITIES
• Knowledge of and skill with Microsoft Office Suite and company computer systems
• Knowledge of the geographic region being supported and logistics and transportation regulations
• Customer service skills
• Able to analyze different logistical movements and adjustments with the intent to optimize
• Able to communicate clearly and effectively, both verbally and in writing
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Able to problem solve and make decisions under pressure while remaining calm and composed
• Able to maintain a good balance between tolerance and assertiveness in dealing with customers and drivers
• Able to multi-task and prioritize own work responsibilities
• Able to work with accuracy and attention to detail
• Able to work independently and as part of a team
• Must be able to read, write and speak English
An Equal Opportunity Employer including Disabled/Veterans
Job Tags