Technician 2 (Onsite - Elizabethtown, PA) Job at Nordstrom, Maytown, PA

VUxwSnI5bUhYaVQ2RjVkOXBUN0VOVU1VeEE9PQ==
  • Nordstrom
  • Maytown, PA

Job Description

Job Description

Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified Technician 2 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.

A day in the life...
  • Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
  • Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
  • Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
  • Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
  • Perform maintenance activities to help prevent unexpected failures of technical equipment.
  • Involvement with meeting technology implementation efforts.
  • Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
  • Demonstrate understanding of Project Management best practices.
  • This position requires that the candidate work onsite at our Fulfillment Center in Elizabethtown, PA. The scheduled shift will be Wednesday - Saturday from 11 AM - 9:30 PM.
You own this if you have...
  • A bachelor's degree in related field or equivalent experience
  • 2+ years' experience in a service management industry
  • 3 years' tech support experience
  • 3+ years' experience troubleshooting, testing, or repairing technical equipment
  • Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers
  • Excellent problem-solving skills and aptitude to learn quickly
  • Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty
How we work...
  • With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
  • With transparency. We encourage open dialog and discourse. We actively work to break down silos.
  • With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
  • With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
  • With pride. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
  • With Nordstrom Core Values. Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.
We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Nordstrom Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Full time, Remote job, Shift work, Saturday,

Similar Jobs

IMS People

Line Assembly Job at IMS People

 ...Job Description Job Description Job Description: Title: Line Assembly Location: East Bernstadt, KY 40729 Duration: Right to Hire Pay Rate: $14.5/Hour Shift: 1st - Mon, Tues, Fri, Sat - 8AM-6PM 2nd -Mon, Tues, Fri, Sat - 6PM-4AM ESSENTIAL FUNCTIONS... 

Aware Recovery Care

Client Recovery Advisor (CRA) Job at Aware Recovery Care

 ...substance abuse? Join the Aware Recovery Care team today in this Client Recovery Advisor job in our South Bend, INlocation. A CRA is an exclusive position available within Aware Recovery Care. CRAs are a part of a multidisciplinary Addiction Care team guiding and... 

Jobot

Plant Manager Job at Jobot

 ...resume. Salary: $110,000 - $130,000 per year A bit about us: We are currently seeking a dynamic and highly-driven Permanent Plant Manager to join our team. The successful candidate will be responsible for overseeing all daily operations of the plant from production... 

Optum

Established Oncology Practice Opportunities - Crystal Run Healthcare - Optum New York - Middletown, NY Job at Optum

Optum NY, (formerly Optum Tri-State NY) is seeking a Oncology Physician to join our team in Middletown, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, youll be an integral...

Allied Universal®

Security Guard - Hiring Immediately Job at Allied Universal®

Job Description Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture...