Job Description

Job Description

Job Description

Pedalheads is seeking a Camp Manager Intern for Summer 2025 to manage operations for one of our Summer bike/trail camp programs in the Massachusetts area.

About
This internship will be based at one of our outdoor bike/trail camps where you will be responsible for all aspects of Pedalheads program delivery and overall day-to-day operations of the site. Your main role is to ensure camps are running smoothly for the kids, parents, instructors and junior instructors.

The Camp Manager Intern demonstrates an interest in operations, customer service, employee relations, child management, willingness to learn, flexibility, organization, and good communication skills. This internship would be suited for those seeking careers in recreation, sports management, education, business, and/or communications.

Details
This internship will occur during the Summer 2025 (June – August), with hours of work between 8:30 am to 4:30 pm, Monday to Friday. This is a paid, full-time internship. Interns will be paid between $20-24/ hour. Must be available for training in June.

What you will accomplish during your internship:

• Completion of Leadership training
• Completion of a guided internship project: conduct research into the regional market, staff engagement & communications, camp operations or regional marketing strategies and provide recommendations
• Train your camp team to become amazing instructors
• Employee management of camp supervisor, instructors & junior instructors
• Gain customer service skills speaking to parents/guardians
• Organize the camp day to day operations, set up/take down, working with site vendors & large group management
• Participate in feedback session with Programs & Training Team, Regional/City Manager

Duties and Responsibilities

Staffing

• Responsible for collaborating with the scheduling team to ensure all bike classes, private lessons and extra care at your site are fully staffed and supervised by yourself or a supervisor
• Curriculum delivery - ensures instructors are following lesson plans/activities as per manuals training
• Takes initiative to teach new games to staff, modify programming if a new initiative is not working, and report back to programs/training team

• Mentoring and motivating your team, conducts daily team huddle conversations and making the camp a fun and safe environment to work
• Deals with employee relations issues and consults with Regional Manager/ City Manager/ Site Support team or HR for further guidance
• Assigns junior instructors to classes and signs off on their weekly hours tracking sheet

Camp Operations

• Overall, the Camp Manager oversees all Pedalheads Bike programs at the site
• Responsible for answering site phone for parents to reach kids in Bike program
• Responsible for the overall supervision of all kids during bike camp times
• Overseeing the set up and take down the camp equipment and ensuring this is done properly
• Signing in kids/parents and making class switches
• Organize indoor games and activities related to sport when in inclement weather conditions (many activities can be done indoors, where there is space) 
• Liaises with the staff and management at the facilities where the camp is located
• Communicates and regularly updates the Regional Manager/ City Manager and/or the Site Support team

Customer Relations

• Proactively engage with parents and children on site
• Deal with any complaints in a timely manner and advises the Regional Manager/ City Manager
• Works with customer care through the season to advise of any customer events, changes, issues, registrations, etc.

Administration and Payroll

• Assigning Instructors to the class lists built out by the scheduling team
• Prints weekly Pedalheads Bike class lists
• Ensures class lists are thoroughly reviewed, look for errors or any possible issues
• Records staff hours and communicates any scheduling changes to Scheduling Team

Teaching & Training

• During weeks with lower registration may teach at the Pedalheads Bike program – as per staffing guideline
• Helps conduct training sessions for new staff

Qualifications

• We are looking for people with experience managing, coaching, or supervising staff ages 16 through 24, preferably in a camp or sport environment, and experience supervising, teaching, and engaging with campers ages 3-12.
  
• Ideal candidates will be highly organized, detail-oriented, and enthusiastic.  
• They will be dynamic leaders who bring out the best in their teams through mentorship, motivation, and hands-on leadership.
• Hold or willing to get a current first aid certificate 
• You have access to a bike and helmet and able to ride a bike proficiently 

This is a truly amazing time for Pedalheads and we’re excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.   

Our Commitment to Equity, Diversity, and Inclusion

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone.

We believe that the presence of many voices - from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities - will make our programs and workplaces richer for all.

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact our People and Culture department in confidence.

#INDMASS

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