Job Description

at CDW LLC in Wichita, Kansas, United States Job Description Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission, and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. This position ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments. What you will do: Provide implementation, upgrades, tuning, back-ups, restores, user management, and other technical support services to Managed Services clients to meet their business needs. Follow change control, incident response, and testing processes. Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog. Provide detailed and effective communication to internal and external customers. Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication. Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. Must be willing to work other shifts including weekends, holidays, and overtime. Participate and lead various client projects intended to continually improve/upgrade technology infrastructures. Review, create, and execute test plans to meet project requirements for assigned components. Provide innovative technical solutions to complex hardware/software problems. Design, plan, and implement solutions using the latest technology. Design and implement complex solutions, including automation and technology, to streamline processes and build efficiency. Develop reusable assets (templates, tools, etc.) for the Managed Services practice. Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning. Identify and communicate potential opportunities for cross-selling to the sales team. Provide high-quality content deliverables using the appropriate document templates. Serve as technical lead for customer engagements. Ensure solution is implemented as designed to the customer's satisfaction and approval. Ability to follow through with tasks, projects, and troubleshooting. Assist Professional Services team when required with client, including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc. Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management. Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.). Respond to all customers professionally and courteously and relay any customer questions or concerns to manager. Understand SLAs in a production environment and proactively strive to meet the commitments. Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales. Develop, document, maintain, and contribute to written proposals, technical documentation, procedures, templates, and training. Test, evaluate, and develop new products, offerings, and solutions. Conduct training of customers and company employees in both formal and informal environments. Review assigned service requests daily, follow up, and provide status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog. Work directly with Project Managers to update project plans and communicate project status. Address and update customer incident tickets and change orders, providing internal management and customer account managers with status information. CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace. #J-18808-Ljbffr Kansas Action for Children, Inc

Job Tags

Similar Jobs