Job Description

Special Assistant to the Chief Innovation & Technology Officer

Overview

This position will help develop and advance critical projects and innovative policy and operational initiatives in the City of Clevelands Department of Innovation & Technology, and generally support the Chief Innovation & Technology Officer (CITO) to developing and implementing catalytic innovations and technologies across the City of Cleveland. This position will work closely, as appropriate, with key leaders in Mayor Bibbs administration, City Council, and external stakeholders. This role reports directly to the CITO.

Responsibilities

• Serve as an expert advisor and consultant to the CITO, who manages the Offices of (1) Information Technology and Services, (2) 311 Resident Call Center, and (3) Urban Analytics and Innovation.
• Provide project level leadership and management of strategic initiatives on behalf of the CITO, representing the Department in meetings and with internal and external stakeholdersli>
• Support the CITOs strategic and operational initiatives to improve technology services and education for City staff and residents.
• Conduct research, coordinate the work of various stakeholders (internal and external to City Hall), and develop reports, presentations, memoranda, or other written work-product.
• Serve as a liaison between the Department and other Departments, Divisions, and Offices within City Hall, as well as other governmental entities and external vendors and stakeholders.
• Other duties, as assigned.

Examples of Duties

• Responsible for evaluating and recommending new automation technologies.
• Has the primary responsibility for managing and coordinating the installation, testing, and documentation of the new system, then subsequently turn-over to departments and/or managers for daily operations.
• Maintains up-to-date knowledge of general technology trends affecting City of Cleveland automation.
• Identifies and evaluates new technology relevant to City of Cleveland automation objectives.
• Coordinates technology implementation with various operating departments within the City of Cleveland.
• Formulates plans and overall strategy for the City of Cleveland technology functions.
• Maintains current knowledge and communication with internal City of Cleveland customers and external vendors.
• Performs other job-related duties as required.

Additional Minimum Qualifications

• Skills and Abilities
  • Ability to communicate complex information and explain technology clearly, efficiently, and persuasively, whether in writing or orally.
  • Critical thinking and the ability to develop and implement innovative/creative policy initiatives.
  • Strong project leadership and management skills, which include demonstrated ability to successfully collaborate and manage competing interests and priorities of stakeholders.
  • Ability to work independently and manage multiple complex assignments under deadlines and commit resources where most needed.
  • Ability to use data to assess the current state and develop new policies, practices, and processes.
  • Ability to establish and maintain effective working relationships with government officials, community organizations, education institutions, and technical vendors.
• Knowledge and Experience
  • 3+ years in technology, especially applications development, systems administration, and systems integration.
  • Experience leading and/or managing large IT deployment projects.
  • Experience using data, including identification, collection, analysis, and visualization of relevant qualitative and quantitative data.
  • Experience in front-line customer service, e.g. call center, healthcare office, hospitality, retail.
  • Proven understanding of business management processes, especially financial/budgeting, human resources, marketing/PR, and purchasing.
  • Familiarity with contract law preferred.

Education

• Mandatory: Bachelors degree in Computer Science, Engineering, Information Technology or related field from an accredited college or university, or equivalent experience.
• Preferred: A Master's degree or higher (i.e., J.D. or PhD) in Business Administration, Law, Management, Public Policy/Administration, Urban Affairs, or related field from an accredited college or university.

Guiding Principles

Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change.

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