Come work at the best place to give and receive care!
Job Description:
This is an ONSITE position.
The Elliot Call Center is a 24 hour a day, 7 day a week department.
Note: This is not an IT based role. This is an administrative Management role to oversee the Call Center staff.
About the Job
The Communications Manager coordinates and manages all aspects of the call center/switchboard. The incumbent will provide staff management and development for the call center team, ensuring adequate training and coverage to ensure that all customers receive the highest quality telephone interactions. The Communications Manager will also serve as a liaison between various departments and practices for all call center related needs. The Communications Manager will operate with a "continuous improvement" mindset with policies, procedures, and workflows making recommendations and implementing changes as needed.
What You’ll Do
What You’ll Need
Associate's Degree required. An additional two (2) years of the experience outlined below can be substituted for the required degree. A minimum of two (2) years of team-lead, supervisory or leadership experience required. Prior experience in a hospital/healthcare system or in a call center environment preferred.
What SolutionHealth Has to Offer
For more benefits click here!
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Work Shift:
8:00AM-4:30 PM M-F. After hours/weekends work will be needed from time to timeSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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