Job Description
Salesforce Administrator I - San Diego, CA (La Jolla/UTC area)
- Hybrid 3 days/week, Full time M-F 8am-5pm PST
- Being authorized to work in the U.S. is a precondition of employment. Fairsquare does not consider candidates requiring 1099 or C2C.
- Exempt/Salary: $78,000-$97,000 + Bonus
General Summary: A Salesforce Administrator will build, scale, and maintain the rapidly growing Salesforce Org structure for FairSquare (Parent company of National Funding) while partnering with Project Management, Software Engineering, IT, and other Business Stakeholders across the company to achieve desired strategic outcomes. This position will work within a team to support and administer up to 4 different Salesforce environments. The position is responsible, at various levels, for working with IT leadership to engage stakeholders in gathering user requirements, defining system functionality and developing declarative solutions on the Salesforce platform and integrated systems. The Salesforce Administrator will also assist the day-to-day functions of the company for any escalated end-user support needs.
Major Responsibilities: - Support day-to-day functions of the Company by researching and resolving user issues submitted to helpdesk;
- Identify and propose solutions for Salesforce processes that may be causing issues for end users;
- Clearly communicate technical Salesforce processes to non-technical end users;
- Own and manage the end-to-end Salesforce ecosystem while developing a strong understanding of any related integrations with Salesforce (ex: Vonage, Twilio, Adobe, Conga)
- Work with product managers, stakeholders, and engineers to confirm requirements, describe product features, and document technical and functional designs;
- Deliver high-quality and scalable declarative solutions on the Salesforce platform within the scope of customer requirements and business specifications;
- Assist QA Engineers with testing and confirming developed solutions;
- Deploy and validate new development and configuration;
- Work within an Agile environment and complete committed work within the defined sprint;
- Other duties as assigned.
Knowledge, Skills and Abilities Required: - Minimum 2+ years of relevant experience and holds an active Salesforce Administrator Certification.
- Experience with Salesforce sales cloud and/or Service cloud
- Strong knowledge of Salesforce platform with desired expertise of automation tools such as Flow
- Experience integrating and configuring Salesforce connected apps such as: Vonage, Twilio, AdobeSign, Conga Composer
- Strong understanding of Release Management process and CI/CD
- Advanced Excel experience to analyze data, mass updates and use VLOOKUP effectively
Why FairSquare? - Growing, successful company preparing to almost double in size over the next three years (this is your opportunity to get in on the ground floor)
- Positive, energetic, passionate, business casual environment with management who committed to your success
- Fantastic benefits package including a 401(k) match
- Numerous employee events throughout the year, including our annual traditions such as a Day at the Del Mar Racetrack, Holiday Party, Employee and Family Picnic, sporting events and more.
FairSquare serves the small business community. We are one of the country's largest private providers of small business loans, having funded more than $3 billion to help small businesses grow. Our personal approach helps strengthen small business owners and we pride ourselves on being a resource they can trust. We are believers in small business owners.
FairSquare is an Equal Opportunity Employer.
Job Tags
Full time, Casual work, 3 days per week,