Job Description

Job Description

Job Description

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

StarRez is seeking a Salesforce Administrator to join our Business Systems team and take ownership of the day-to-day configuration, optimization, and maintenance of our Salesforce environment. In this role, you'll play a key part in supporting our Go-to-Market (GTM) teams (including Sales, Marketing, Customer Success, Professional Services, and Support) by ensuring each stakeholder group is able to fully capitalize on the capabilities of our Salesforce instance.

You'll work closely with internal stakeholders to understand their needs, configure and enhance the system accordingly, and serve as a go-to resource for platform support, training, and best practices. You'll be responsible for promoting user adoption, staying current on new releases, and integrating tools from across our tech stack to help our teams operate more efficiently.

Success in this role requires both technical proficiency and strong communication skills, along with a natural curiosity for understanding the "why" behind business processes. If you enjoy working in a purpose-driven organization and thrive in a fast-moving environment where creative problem solving and continuous learning are part of the everyday, you'll likely feel right at home here.

Role Specifics

• Work Location: Remote (US)

• Travel: 10% (The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.)

• Reporting Structure: This role reports to the Manager, Business Systems.

Application Deadline: This role will accept applications until October 15th, 2025 at 5PM CT, unless otherwise posted.

What You Will Own

Platform Management & Administration

• Serve as the day-to-day administrator for Salesforce (Sales Cloud + integrated apps), supporting GTM teams including Sales, Marketing, Customer Success, Professional Services, and Support

• Configure and maintain Salesforce automation and functionality, including flows, process builders, triggers, validation rules, page layouts, fields, and record types

• Administer Salesforce CPQ, including Advanced Approvals, Price Rules, Product Rules, and Bundles

• Manage user setup, permissions, roles, profiles, hierarchies, and data visibility

• Monitor system performance and address bugs, technical issues, or bottlenecks

• Roll out new features and enhancements using proper Change Set methodology

Data Integrity & Integrations

• Maintain data accuracy through regular audits, deduplication, and mass updates using tools like Data Loader

• Support and manage integrations with key third-party platforms, such as Gong, HubSpot, Groove, Conga Composer/Sign, and NetSuite

• Ensure reliable data flow between Salesforce and external systems to support business operations

Cross-Functional Collaboration & Enablement

• Work closely with teams across Revenue Operations, Marketing, Customer Success, and beyond to gather requirements and implement scalable solutions

• Translate business needs into technical requirements that improve process efficiency and data accessibility

• Provide ongoing support to Salesforce users across the business, serving as a go-to resource for questions, issue resolution, and guidance

Training, Documentation, & Adoption

• Provide onboarding support and basic training for Salesforce users, especially new team members

• Promote platform adoption by communicating system updates, new features, and usage tips

• Document workflows, configurations, and best practices using tools like Confluence and Jira

Required Qualifications

• 2+ years of Salesforce Administration experience in a fast-paced environment

• Salesforce Administrator Certification required Solid understanding of Salesforce best practices, automation tools (especially Flows), custom objects, metadata, etc.

• Experience supporting cross-functional teams (Sales, Marketing, Customer Success, Finance)

• Excellent communication and collaboration skills with an ability to translate business needs into technical requirements

• Familiarity with Jira, Confluence, and ticketing workflows

• Experience with managed package evaluations, testing, and implementation

• Appreciation of well-crafted systems and data architecture; enjoyment in building Salesforce into an incredibly helpful tool

• Curiosity for and interest in the "why" of system architecture

• Proficient in standard office applications like Word, Excel, and Outlook

Preferred Qualifications

• Salesforce CPQ Specialist certification

• Salesforce Advanced Admin or Platform App Builder certifications

• Experience integrating external platforms into Salesforce

• Strong investigative and problem-solving skills

• Data-driven mindset

Reasons to join our Team:

• A well-established, high-performance company that has been in business for over 30+ years

• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members

• A supportive team environment with emphasis on learning and development opportunities

• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.

• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range

$80,000—$100,000 USD

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