Remote - Customer Service Representatives - FEMA Job at Onetouch Direct, Remote

VWJCQ3FOcU1YQ3J4SEpWN29UckxQa1FTd0E9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Benefits

  • Health Care Plan (Medical, Dental & Vision
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources

Job Tags

Remote job, Full time, Temporary work, Work from home,

Similar Jobs

DanceBUG Inc.

Live Action Camera Operator Job at DanceBUG Inc.

 ...Job Description Job Description Sports (Dance) Videographer / Camera Operator Duration: February June 2026 Location: Nationwide travel across the U.S. Compensation: $150-$400/Day + Travel Pay + All Expenses About DanceBUG DanceBUG is the industry... 

International Sports Sciences Association

Fitness Front Desk Associate Job at International Sports Sciences Association

Now Interviewing for a Front Desk Associate- Workout Anytime - Rock Hill We are now Hiring a Front Desk Associate to work in one of the fastest-growing Fitness Franchises that is genuinely about changing lives with passion, Workout Anytime! If you have the desire...

Colgate University

Proctor Job at Colgate University

 ...Job Category: Casual Wage Position Title: Proctor Full Time/Part Time: Part Time Division: Office of Equity and Diversity Department: Office of Equity and Diversity Hiring Wage/Salary Range: $16.00 / hr Department Statement: Colgate... 

PwC

Digital Assurance & Transparency - IT Audit Senior Associate Products & Services Save for Later Remove job Job at PwC

 ...At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls...  ..., cyber security measures, data and AI systems, and their associated governance, to help organisations and their stakeholders build... 

Success Academy Charter Schools, Inc.

Entry-Level to Experienced Teacher - Brooklyn Job at Success Academy Charter Schools, Inc.

 ...the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families,...  ...Skills that set you apart: Build essential skills like public speaking, strategy, data analysis, leadership, and conflict resolution....