Job Description

Our Lady Queen of Heaven Catholic Church in North Lauderdale, Florida has an opening for a full-time Receptionist / Administrative Assistant to work at the Parish Office. This employee will be responsible for providing customer service in the spirit of Christian hospitality. Primary duties are answering the phone, greeting visitors and callers, assessing their needs, and directing them to the appropriate party. This position will also provide clerical support and process assigned transactions. The Full-time Receptionist / Administrative Assistant performs all duties and responsibilities in alignment with the mission, vision, and values of the Catholic Archdiocese of Miami. Schedule: 35 hours per week, Monday - Friday: 9:00 a.m. - 4:30 p.m. Qualifications:

• High-school diploma or G.E.D; and three years' administrative experience in a customer-service environment. Some switchboard experience required.
• Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone.
• Ability to multi-task and retain accuracy in an environment of fielding simultaneous callers and visitors.
• Knowledge and proficiency in MS Outlook, Word, Excel, and Publisher.
• Able to navigate search engines effectively to locate information for guests and callers.
• Excellent organizing and filing skills.
• Good oral and written English-language communication skills, including clear speaking voice.
• Bilingual with good Spanish-language communication skills required.
• Haitian Creole language communication skills a plus.
• Knowledgeable about and supportive of the mission and tenets of the Roman Catholic Church.
• Must have a professional demeanor.

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