Job Description

Job Description

Responsibilities:

• Sit in a room at one of 3 facilities and monitor test takers
• Help instructors
• Work all 3 shifts will have advance notice for 2nd/3rd shift and they already have several eTesters who prefer 3rd shift
• Represent client as first point of contact for students in electronic testing sessions
• Adaptability and responsiveness to client requirements and requests for assistance
• Maintain assigned testing areas schedules, equipment, communications and risks/constraints
• Monitor testing area by checkingin all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting prerequisites and prework checks and postsession room cleanup
• Provide status updates to the Delivery Services Manager weekly, or more frequently, if necessary
• Escalate any issues to the Delivery Services Manager in a timely manner
• Stay abreast of content requirements in the agreed subject matter areas
• Help assist instructors in classes, including handing out papers, helping students with computers and safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire

Skills and Knowledge Requirements

• Minimum of one year of experience in customer service
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel
• Strong interpersonal, communication, and organizational skills
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Job Description




Responsibilities:



• Sit in a room at one of 3 facilities and monitor test takers


• Help instructors


• Work all 3 shifts will have advance notice for 2nd/3rd shift and they already have several eTesters who prefer 3rd shift


• Represent client as first point of contact for students in electronic testing sessions


• Adaptability and responsiveness to client requirements and requests for assistance


• Maintain assigned testing areas schedules, equipment, communications and risks/constraints


• Monitor testing area by checkingin all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting prerequisites and prework checks and postsession room cleanup


• Provide status updates to the Delivery Services Manager weekly, or more frequently, if necessary


• Escalate any issues to the Delivery Services Manager in a timely manner


• Stay abreast of content requirements in the agreed subject matter areas


• Help assist instructors in classes, including handing out papers, helping students with computers and safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire



Skills and Knowledge Requirements



• Minimum of one year of experience in customer service


• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel


• Strong interpersonal, communication, and organizational skills


• Ability to work independently or as a team


• Strong customer service skills



Company Description




Premier Staffing Firm

, IsExpired: false }

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