Job Description

Job Description

Job Description

JOB SUMMARY

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Assist servers in serving food to guests in a personable, courteous and professional manner with a focus in our superior standard, care enough to do it well, in the Sanctuary Commitments and Sanctuary Standards of Excellence.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Be familiar with all standards of proper service etiquette and adhere to these standards throughout our guests dining experience.
• Know all menu items including ingredients, preparation, required condiments and specific service.
• Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Knowledge of resort dining room (elements/jade) hours of operation.
• Obtain necessary service ware items from the kitchen at the beginning of shift.
• Request and stock towels and paper products as needed.
• Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.
• Provide prompt, friendly towel misting and water service to all guests.
• Assist in the preparation of drinks, when needed, and garnish to standard recipes.
• Move umbrellas and lounge chairs at the request of guests.
• Ensure all pool tables and chairs are clean and orderly throughout the service period.
• Pick up litter around service and guest area when necessary.
• After guests have departed, remove dirty dishware, wipe and reset tables.
• Check side duty list for opening and closing procedures.
• Be familiar with emergency safety measures.
• Attend all scheduled staff meetings and supplemental training sessions.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform additional duties as requested by the Pool Manager.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to professionally service guests’ poolside without assistance during typical service demand.
• Ability to lift moderate weights and remain on feet for a prolonged period of time.
• Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs.
• Ability to carry food and beverages up and down stairs safely and professionally.
• A sincere desire to provide the utmost in guest service.
• Neat appearance.
• Solid interpersonal and communication skills; strong attention to detail a must
• Pleasant personality to effectively deal with guests who may be upset or displeased.
• Ability to quickly deliver quality product while under pressure.
• Must be able to bend down repeatedly.
• Possess excellent leadership, communication and interpersonal skills.
• Consistently maintain a high level of work quality and quantity per resort standards.
• Ability to identify, address and resolve conflict.
• Ability to work under extreme weather conditions; wet, dry, cold, hot.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
• Promote excellent guest relations while living the Sanctuary Commitments.
• Ability to listen effectively, to speak and write English clearly.

QUALIFICATIONS________________________________________________________________________________

Education

High School Diploma or G.E.D. Equivalent

Current Food Handler’s Card.

Related Work Experience

Previous food and beverage experience required.

Experience with hospitality and customer service required.

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