Job Description

Physicians Cleveland Market - Market Medical Director

Cleveland, OH, Cleveland, Ohio, United States of America Req #12204

Thursday, October 31, 2024

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary

The Market Medical Director is an important part of the ArchWell Health leadership team. The physician in this role will be responsible for leading PCPs in his/her neighborhood of clinics, which may include some clinical practice alongside their physician colleagues in order to remain close to our patients.

They will also have mission-critical leadership responsibilities, which include setting an example for how high-quality primary care is practiced, serving as a leader, mentor, and coach to providers in ArchWell Health centers. They will also provide input on critical organizational-wide strategic initiatives.

Candidate Responsibilities

The Market Medical Director will have substantial administrative time for the following leadership and administrative duties:

• Provider Management: We want our leaders to be close to the bedside and keep their pulse on the care that is being delivered. This means that our Market Medical Directors are in the centers providing leadership, support, and structure to our physicians and care teams. This includes ensuring that our centers are properly staffed and call schedules are covered, as well as recruiting, developing, coaching physicians, and promoting them to take local leadership roles. The Market Medical Director will support performance reviews for physicians and play a key role in supporting new physician orientation and ongoing training.
• Leadership and Coaching: The success of ArchWell Health is not based on the volume of services we provide, but the quality of care that our patients receive. To achieve this goal we follow metrics such as: (1) hospital admission rates and visits to the emergency department (2) consistency around disease prevention and exceeding quality targets and (3) a great patient experience. Our Market Medical Directors know that many physicians have not been taught how to do this, and they share their wisdom to educate physicians on how to successfully manage patients in a value-based care environment. They coach their physician colleagues on how to utilize data-driven tools and teach best practices, and can reference their own experiences and serve as a role model for how to keep patients well and out of the hospital.
• Care Delivery and Center Operations: The Market Medical Director will lead market-level clinical meetings, which includes weekly physician meetings and reviews of currently/recently hospitalized patients and those at risk for clinical deterioration. The Market Medical Director will support the care teams and teach best practices related to daily huddles, telehealth, walk-in visits, hospital follow-up, patient experience, and other activities that are critical to ensuring our patients have access to high-quality care. This requires collaboration of all staff, and may include regular reviews of quality dashboards and outcomes that engage staff and foster a culture of accountability and identifies opportunities for improvement.
• Support Organizational Strategy: We expect our Market Medical Directors to play a key role in supporting our goal of continuous improvement. In addition to providing leadership at the bedside, they will collaborate with the corporate team and leadership in other markets to share best practices and improvement opportunities. While the Market Medical Director will have a deep understanding of their local regional/neighborhood, they will also have strategic input into a variety of organizational-wide goals and initiatives.

Ideal candidates will be:

• M.D. or D.O. graduates
• Board certified/eligible in Internal Medicine or Family Medicine (required)
• Have at least one (1) year experience in a progressively responsible administrative or management-related position in a primary care environment
• Have experience supervising providers and clinical staff with a demonstrated record of success
• Previous experience working within a managed care or value-based environment
• Be highly collaborative and enjoy leading teams with a patient-centric orientation
• Driven to care for those with comorbid conditions, the elderly and/or medically underserved
• Passionate about their work and energized by being part of a fast-growing organization

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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