Job Description

Company Description McGee Air Services is reinventing airport and aviation services throughout North America. Our teams of motivated, high‑performing individuals bring a scrappy, new, go‑getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive. Our Culture and Values: Safety Mutual Respect Service Accountability Integrity Pride McGee Air Services is reinventing how airport and ground services are provided. Think of us as the “un‑vendor.” We are not rigid or status‑quo. Instead, we are agile, creative problem solvers. From baggage handling to airplane cleaning, from check‑in services to ground operations, from ramping to mobility assistance, we bring energy you’ve never seen to your operations and customer service. Job Description The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best‑in‑class ground handling services. The supervisor monitors operational performance, manages McGee teammates, and builds an environment where safety, team‑member engagement, and operational performance are paramount. The role anticipates operational needs, makes required adjustments to respond to challenges, and provides the team and leadership with information to ensure a successful operation. The supervisor collects operational and safety information and translates it into briefings, time‑report outs, and formal reporting for team members, leadership, and customers, fostering honest two‑way communication and a positive work environment. Responsibilities Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation. Dispatch, assign work, and monitor ramp operations, fleet performance, and baggage transfer operations. Coach, guide, and mentor team members to ensure safety and operational metrics are met. Prepare and present safety and operational briefings both internally to McGee and externally to our customers. Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage. Act as liaison between McGee Air Services and customers. Represent McGee in briefings with Customer Managers on Duty to plan for irregular operations, tows, extra flights, and other special situations. Conduct investigations and collect required information on operational/safety metrics. Assist in safety incidents as well as ensuring documented follow‑ups, lessons learned, mitigations, and corrective action plans are documented, managed, and implemented. Actively observe operations to identify areas of improvement in both safety, training, and operations. Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information. Monitor staffing during start times and coordinate, support, and communicate re‑balancing of operational crews. Perform required audits, investigations, and participate in/leads any disciplinary actions. Evaluate individual and teamwork performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans. Promote and maintain a culture of safety and mutual respect at all times. Ensure that equipment is available, maintained, and operated in a safe manner, to include daily inspections and removal from service when necessary. Foster an inclusive, engaging, and high‑performance culture that always demonstrates McGee’s values. Recognize and celebrate individual and team performance. Other duties as assigned. Qualifications Two (2) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred. Highly self‑motivated with the ability to juggle multiple tasks in a fast‑paced environment. Excellent communication skills. Ability to diffuse tense and/or stressful situations and workplace conflicts. Experience coaching and counseling team members on performance related issues preferred. Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling. Self‑motivated individual able to work collaboratively in a team environment. Able to lead, motivate, and successfully communicate with a diverse workgroup. Proven ability to direct the work of others in a positive way. Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting. Ability to lift up to 75 pounds on a frequent basis. Ability to push a wheelchair with a passenger who may weigh over 200 pounds. Flexibility to work varied shifts, weekends, and holidays. High school diploma or equivalent preferred. Must be at least 18 years of age. Must be authorized to work in the U.S. Airport SIDA Badge Requirements Employees working at an airport or maintenance hangar must obtain a SIDA badge provided by the airport authority and maintain good standing to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. Additional Information No additional mandatory information. Pay The hiring range for this position is $28.00 to $30.02 per hour. Benefits Free stand‑by travel privileges Exclusive travel discounts on hotels, car rentals, & cruises Comprehensive benefits program, including medical, dental, & vision insurance 401(k) with company match Life insurance Quarterly bonus Education assistance Holiday pay Paid time off Seniority Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries Airlines and Aviation EEO Statement McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law. Equal Opportunity Employer/Veterans/Disabled McGee Air Services is an equal opportunity employer. #J-18808-Ljbffr McGee Air Services

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