Job Description

Overview

We are seeking a dynamic and results-driven professional to join our client's team as Merchant Onboarding Specialist. In this role, you will be responsible for driving sales growth, managing strategic partnerships, and providing exceptional account management to our key clients. Your expertise will contribute to expanding our market presence and achieving our revenue goals.

Job Summary:

The Merchant Onboarding Specialist is responsible for facilitating the integration of new Merchants into our clients application. This role involves guiding new partners through the onboarding process, ensuring a seamless transition, and providing continuous support to enhance their experience and success on our platform.

Key Responsibilities:

Onboarding and Training:

• Educating and guiding new Merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
• Conduct virtual training sessions for partners to navigate and utilize our platform effectively.
• Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations.

• Regional Specialization: Serve as the primary point of contact for Merchants in designated regions, providing localized market specific support and insights.
• Understand and address regional market dynamics, culinary trends, and regulatory environments to assist partners in optimizing their offerings and operations on our platform.

• Relationship Management: Build and strong, long-lasting relationships with Merchants, offering continuous support and guidance.
• Maintain strong repertoire with merchant until transitioned to customer success.
• Act as a liaison between Merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration.

• Feedback and Improvement: Collect feedback from partners during and after the onboarding process to identify areas for improvement in our onboarding strategy and platform features.
• Collaborate with the Merchant Onboarding Lead and other Merchant Onboarding Specialists to refine onboarding practices and materials based on partner feedback and evolving market needs.

• Market Expansion Support: Assist in identifying and onboarding potential Merchants in new cities, contributing to the expansion and growth of our marketplace.
• Provide insights and feedback to the expansion team on market-specific challenges and opportunities.

Preferred Qualifications:

• Bachelor’s degree in business administration, hospitality management, or related field.
• Proven experience in customer service, account management, or a related role, preferably in the food service or delivery industry.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
• Familiarity with the food service landscape and regulatory environment in Florida, Texas, or other specific regions is highly desirable.
• Proficiency in CRM software and digital communication tools.

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