Job Description
Job Summary: The Medical Office Receptionist at the Prostatic Artery Embolization Center (PAE) Center provides front-office and administrative support in a specialized interventional radiology clinic. This role is responsible for patient scheduling, registration, insurance verification, and coordination of pre-procedure documentation. The receptionist ensures a welcoming, organized, and efficient environment for patients, families, and staff, while maintaining confidentiality and professionalism at all times.
Duties and Essential Job Functions: Patient Access & Scheduling
- Schedule patients for consultations, procedures, and follow-up visits
- Relay preparation instructions for procedures, labs, and imaging
- Assist patients and families with pre-registration forms and instructions
- Register patients and verify demographic and insurance information
- Obtain pre-certifications and referrals as required by insurance providers
- Inform patients of estimated costs of care and collect/post fees per protocol
- Balance daily financial registers and submit documentation to the fiscal department
Front Desk Operations
- Answer incoming calls, respond to inquiries, and relay messages professionally
- Greet patients and visitors, ensuring a courteous and efficient check-in experience
- Maintain a clean, organized, and professional reception area
- Support scanning, filing, and document management tasks
- Maintain punctual and reliable attendance; report to work on time and prepared
Clinical Coordination Support
- Confirm procedural and sedation consent forms are on file
- Coordinate with clinical staff to ensure patient charts are complete and accurate
- Assist with travel coordination and scheduling for patients or staff, if needed
- May assist with coordinating lunch deliveries or other logistical needs during clinic operations
Compliance and Confidentiality
- Respect and maintain patient privacy and dignity at all times
- Ensure compliance with HIPAA, OSHA, and infection control standards
- Uphold facility policies and contribute to a safe and secure environment
Other Functions and Responsibilities
This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice, based on operational needs.
Competencies:
- Patient & Customer Focus
- Ethical Conduct
- Flexibility and Initiative
- Stress Management and Composure
- Attention to Detail and Accuracy
- Creative Problem-Solving
- Empathy and Professionalism
- Strong Communication Skills
- Positive Attitude
Qualifications:
Required
- High school diploma or GED
- Previous experience in a medical office or healthcare setting
- Experience with Electronic Medical Records (EMR)
- Familiarity with insurance processing, including eligibility verification and referrals
Preferred
- Bilingual (Spanish)
- Experience in a specialty clinic or outpatient surgical setting
Job Tags
Work at office,