Job Description
Complete Network is looking for a Managed Services Engineer with a B.S. in Computer science or Information Technology and five years MSP experience. As a key technical leader, you will be responsible for resolving complex escalated issues, providing advanced technical guidance, and driving continuous improvement. The ideal candidate possesses a deep understanding of a wide range of technologies and thrives in a fast-paced environment where critical thinking and problem-solving are paramount. Candidates must have an entrepreneurial attitude and be able to work independently with minimal supervision.
Primary responsibilities include:
* Responsible for creating, updating, and following best-practices and standard operating procedures (SOPs).
* Act as the escalation point for complex technical issues that cannot be resolved by Tier 1/2 support engineers.
* Provide advanced troubleshooting and resolution for incidents involving servers, networks, databases, applications, and cloud services.
* Training and mentoring junior staff.
* Escalation point for on-call resources as required.
* Conduct in-depth root cause analysis to prevent recurring incidents and identify areas for service improvement.
* Contribute to the development and implementation of automation solutions to improve efficiency and reduce manual effort.
* Participate in on-call rotation to provide after-hours support for critical incidents.
* Proactively manage and maintain internal IT infrastructure, including servers, network devices, and security systems, ensuring high availability and performance.
* Lead the planning and implementation of technology upgrades and enhancements to optimize internal IT operations and support business growth.
* Resolve escalated technical issues from Tier 1 support, providing timely and effective solutions.
* Proactively monitor client infrastructure, identifying and addressing potential issues before they impact end-users.
* Implement and maintain client systems, including servers, networks, databases, and applications.
* Collaborate with the service delivery team to ensure service level agreements are met and client expectations are exceeded.
* Stay current on emerging technologies and industry best practices.
Candidate must possess the following skills and experience:
* Highly organized with excellent time management skills
* Strong analytical, problem-solving, verbal and written communication skills
* Proven track record in backup and recovery software implementation and troubleshooting
* Good personality. Able to interact with and support customers and colleagues with a friendly attitude
* Advanced knowledge of Windows System Administration in a production environment - Desktop and Server
* Extensive experience with networking protocols, topologies, and security best practices.
* Strong understanding of virtualization technologies (e.g., VMware, Hyper-V).
* Proficiency in cloud platforms (e.g., AWS, Azure, GCP).
* Experience with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
* Experience with ITIL or other service management frameworks.
* Knowledge of security information and event management (SIEM) tools.
* Remote Support and Administration
* IT Security tools and best-practices
* Mobile device support
*Proficient in Microsoft Azure/Entra
*Proficient in Microsoft Intune
*Proficient in Microsoft 365 Administration
*Proficient in Microsoft SQL Server
*Proficient in LAN/WAN/VPN design & Administration
*Familiar with Automation (Rewst,) and OpenAI
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Strong knowledge of Windows Server and/or Linux operating systems.
* Experience with networking protocols, topologies, and security best practices.
* Understanding of virtualization technologies (e.g., VMware, Hyper-V).
* Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
* Excellent analytical, problem-solving, and communication skills.
* Ability to work independently and as part of a team.
The following skills are a plus:
* Cisco IOS and ASA
* Remote Monitoring and Management Tools
* Linux administration
* Experience with ITIL or other service management frameworks.
* Knowledge of security information and event management (SIEM) tools.
* Microsoft Modern Workplace administration and/or development experience
* ERP, CRM, and Project Management software experience
Company DescriptionComplete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.
Complete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.
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