Managed Service Sales Engineer Job at Facsimile Communication Industries, Inc, New York, NY

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  • Facsimile Communication Industries, Inc
  • New York, NY

Job Description

Job Description

Job Description

Overview

The Managed Services Sales Engineer looks to verify prospects that are a good fit for a partnership. The MSSE performs all fact-finding and provides customer-based requirements to the Pre-Sales Engineer to validate any technical requirements.

Responsibilities

  • Lead point of contact for IT sales related matters for assigned accounts
  • Develop and maintain a trusted advisor relationship with customers
  • Act as the liaison between customers and Atlantic internal teams
  • Review and make certain existing contact billings are accurate
  • In accordance with Atlantic’s sales order process submission of worksheets for hardware/software, renewals and professional services
  • Work with customer to thoroughly Fact Find new opportunities and understand the goals an initiatives as it relates to technology.
  • Create an annual IT budget summary for each client based on their fiscal year end.
  • Timely delivery of customer quotes and proposals ensuring profitability of the opportunity and meeting assigned gross profit (GP) targets.
  • Participate in the preparation and delivery of account Technical Business Review in conjunction with the assigned vCTO.
  • Work closely and communicate with account vCTO to identify sales opportunities within account base.
  • Communicate with Atlantic Quote Desk to efficiently identify what is needed to provide quotations and proposals to customer
  • Communicate with Project Manager to ensure timely completion of installation and professional services projects
  • Maintain sales forecast and tracking in Connectwise daily.
  • Update Connectwise Ticket queues
  • Update IT Glue as necessary with latest proposal documents
  • Assist with service issue escalations as needed

Qualifications

  • Ability to present and communicate effectively at all levels of the organization, including C-level
  • Skilled in delivering client-focused solutions centered on customer needs
  • Detail oriented with focus on efficient time management
  • Strong listening skills
  • Strong verbal and written communications skills
  • Working knowledge of computing and network infrastructure
  • Working knowledge with MS Office Suite

(Note that a commission based comp plan is tied to this role)

Job Tags

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