EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Entry-Level Environmental Scientists - Networking Event with AECOM Atlanta, GA Work with us. Change the world. At AECOM, we're... ...Data collection and analysis for environmental compliance, sustainability, and stormwater projects Environmental sampling (e.g., stormwater...
...Credit Union. NATURE AND SCOPE Reports to the Manager, Mortgage Lending. Strives to maintain Landmark Credit Union's... ...mortgage rates and highest quality customer service. The Mortgage Loan Originator (MLO) serves as the initial point of contact with new and existing...
...Job Summary: We are seeking a reliable and experienced Forklift/Warehouse Associate to join our team. The Forklift/Warehouse Associate will be responsible for safely operating a forklift to move and organize products within the warehouse, as well as perform various...
...A data management company is seeking a Junior Data Entry Operator for a remote position. The successful candidate will be responsible... ...work independently in a remote setting. This role is a great entry-level opportunity for individuals looking to start a career in data...
...A prominent data entry company is seeking a Junior Data Entry Operator to join their remote team in Wheaton, Illinois. The role involves... ...detail and the ability to effectively manage data. This entry-level position is perfect for individuals looking to start their career...