Job Description
DUTIES AND RESPONSIBILITIES •Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
•Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
•Must have complete knowledge of lease contract, application and other addenda.
•Must have complete knowledge of Sunridge policy and procedures as outlined in the Employee Handbook and Operations Manual.
•Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee.
MARKETING AND LEASING •Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
•Maintain work area in a clean and organized manner.
•Inspect models and make ready vacancies daily to ensure cleanliness.
•Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
•Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
•Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction.
•Perform outreach marketing duties.
ADMINISTRATIVE •Correctly complete all lease applications, process application verification and notify prospective residents of results.
•Complete all lease paperwork including related addenda per SunRidge policy.
•Accept rent and deposit - not to include cash or incomplete money orders. Provide receipt upon request using only approved SunRidge receipts from receipt book.
•Complete Guest Information form on all prospects, send thank you notes and perform follow up.
•Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
•Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
•Inventory office supplies on a weekly basis. Report needs to manager.
•Organize and file appropriate reports, leases and paperwork daily.
•Attend company meetings when requested.
•Document all resident communication (verbal and written) in lease file conversation log.
•Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
•Accompany outside vendors on service request calls for occupied apartments when necessary. Sunridge Management
Job Tags
Contract work, Local area, Immediate start,