Job Description

Quarterly Part-Time in Ruston, LA - Entry Level

Open to current Louisiana Tech University students

Summary

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company's character and business.

IT Help Desk – Part-Time Technician Responsibilities

• Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
• Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
• Complete remote troubleshooting through diagnostic techniques and pertinent questions
• Discover the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unsolved issues to the next level of support personnel
• Provide detailed information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on / escalate any client feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements to procedures

IT Help Desk – Part-Time Technician Requirements

• Actively pursuing a degree in Cyber Engineering, CIS, or related field
• Some experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Proficiency in English
• Excellent verbal and written communication skills
• Customer-oriented and cool-tempered
• Must be eligible to work in the US without sponsorship

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