Information Technology Help Desk (Columbia) Job at CTI - Gas Detection Specialists, Columbia, MO

VWJKT3JkNklYaXY0RVpONHF6dktOa01Td0E9PQ==
  • CTI - Gas Detection Specialists
  • Columbia, MO

Job Description

Help Desk Technician I

Are you someone who enjoys helping others, solving problems, and learning new technology skills? Were looking for a Help Desk Technician I to join our IT team as the first point of contact for employees needing technical support. This entry-level role is perfect for someone with strong customer service skills and a passion for technology who wants to grow in the IT field.

As a Help Desk Technician I, you will assist with day-to-day troubleshooting, support onboarding and offboarding tasks, and help keep our systems running smoothly. Youll interact with staff across the company, provide clear and friendly guidance, and escalate issues when needed. If youre dependable, detail-oriented, and eager to learn, wed love to meet you.

Key Responsibilities

User Support

  • Serve as the first point of contact for users via phone, email, or ticketing system
  • Troubleshoot and resolve basic hardware, software, and network issues
  • Provide step-by-step guidance to users for common technical tasks
  • Support new hire onboarding, including workstation setup and account creation
  • Assist with offboarding tasks, such as collecting equipment and disabling accounts
  • Escalate more complex issues to senior IT staff as needed

Hardware & Software Maintenance

  • Install, configure, and update desktops, laptops, and peripheral devices
  • Perform routine workstation maintenance and basic hardware repairs
  • Install approved software and apply necessary updates
  • Ensure workstations meet company security and configuration standards
  • Maintain accurate inventory of IT equipment including laptops, monitors, and peripherals

Ticketing & Documentation

  • Track and prioritize help desk tickets to meet established service timelines
  • Document issues, troubleshooting steps, and resolutions clearly and accurately
  • Identify recurring problems and contribute to user guides and documentation
  • Assist with maintaining IT knowledge base articles

System & Network Support

  • Support basic account management including password resets and MFA assistance
  • Assist with basic network troubleshooting (connectivity checks, cable tracing, Wi-Fi support)
  • Monitor system alerts and notify senior IT staff of potential issues
  • Follow established IT policies, procedures, and security standards

Collaboration

  • Work closely with System Administrators and other IT team members on support tasks and projects
  • Maintain friendly and effective communication with users to ensure a positive support experience
  • Support departmental initiatives and take on additional tasks as assigned

Qualifications

Required

  • High school diploma or equivalent
  • Basic understanding of computer systems, hardware, software, and networks
  • Strong customer service and communication skills
  • Ability to explain technical information in simple, clear language
  • Good time management and task prioritization skills
  • Proficiency with Microsoft Office Suite or equivalent tools

Preferred

  • Associate degree in IT or related field
  • CompTIA A+, Network+, or similar certification
  • Experience with ticketing systems, Windows OS, and Active Directory
  • Previous IT support or customer service experience

Additional Skills

  • Team-oriented with a willingness to learn
  • Strong attention to detail and organizational skills
  • Ability to follow established procedures and work independently
  • Professional, service-focused attitude
  • Reliable and punctual

Physical Demands & Work Environment

  • Ability to lift and carry up to 40 lbs of equipment (monitors, computers, printers).
  • Ability to occasionally walk up and down stairs while transporting equipment.
  • Must be able to stand, bend, kneel, and move equipment as needed for workstation setups or troubleshooting.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Tags

Part time, Work at office,

Similar Jobs

The Bergaila Companies

Plant/Process Operator Job at The Bergaila Companies

 ...environment for their work Responsible for participation in the Operations Emergency Response activities relating to the Area Provide...  ...minor maintenance to equipment Maintain a high standard of plant housekeeping Make process changes to ensure quality control... 

Simpson University

Admissions Counselor Job at Simpson University

 ...faith, and a commitment to Christian community; capable of sharing faith and engaging in conversations about Christ. Bachelors degree in related field required One or more years of student recruitment experience or sales experience preferred... 

C&M Dredging Inc.

Construction General Laborer Job at C&M Dredging Inc.

 ...We are looking to hire Construction General Laborers and Skilled-Trade workers of all types for these positions. Both entry-level and experienced...  ...!!! Pay will be determined based on qualifications and experience. Requirements Responsibilities: Perform... 

GardaWorld Security Services U.S.

Response Security - Gate Guard Job at GardaWorld Security Services U.S.

 ...Job Description: GardaWorld Security Services is Now Hiring a Response Security Officer! Ready to suit up as a Response Security Guard? What matters most in a role like this is your ability to adapt from one mission to the next. Tell us about how you embrace... 

Gale Hotel

Italian Kitchen Lead - Chef de Partie, Multi-Station Job at Gale Hotel

A leading hotel and restaurant in Miami seeks a Chef de Partie to support the Executive Chef with menu development and food preparation. Candidates should have 3 years of experience in Italian cuisine and demonstrate a passion for quality food and cooking. This role requires...