Job Description

Job Description

Job Description

We are seeking a Service Manager to join our team! You will be responsible for managing our team of HVAC technicians as well as our customers by providing product and service information and resolving technical issues.

​ Qualifications:

• Minimum 5 years hands on mechanical trade experience a must
• Previous experience in customer service, sales, or other related fields
• Previous management experience a plus
• Ability to build rapport with technicians and clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Duties and Responsibilities

Personnel:

• Has responsibility for the field crews, their management, their performance, their development and their accountability for customer satisfaction and installation profitability
• Handles field staff employee problems and disciplines personnel as necessary
• Assists Dispatchers with scheduling service work and installation.

Field Procedures:

• Helps set field procedures; ensures field crews adhere to installation procedures and processes, including paperwork, material handling, work processes, etc.
• Ensures installation plan is issued to the client timely
• Ensures that material handling is accurate and careful, and that product paperwork is detailed and documented
• Ensures that field paperwork and administrative activities are fulfilled in an accurate and timely manner
• Account for the smooth, efficient, and profitable operation of field personnel.
• Ensures that the work process is standardized and performed in a similar manner by all crews and field personnel
• Ensures that customer relations and interface are professional and responsive
• Ensures that work rules and regulations are clear, understood and enforced

Management and Field Operations:

• Oversees the management of field technicians, ensuring that service calls are on-time and complete, adhering to the schedule, work plan, estimated costs and man-hours.
• Handle customer inquiries and complaints and document and update customer records based on interactions.
• Facilitates the picking, ordering and staging of parts and materials for the various service and repair projects.
• Works with crews to ensure that paperwork is timely and accurate, and that all hours and actions are well documented according to company procedures.
• Reviews field installations to ensure the highest quality workmanship, and that equipment is assembled per industry standards.
• Ensures that material is handled with care and that customer’s property is protected and undamaged.
• Ensures that parts and materials are returned to proper venders and follows up on account credits.
• Ensures that installations and all service work is closed out in a timely manner; that punch list resolution is followed up and finished to each customer’s satisfaction.

We are a fast growing, family owned, full service mechanical contracting company servicing Philadelphia and the surrounding suburbs.

Company Description

We are a fast growing, family owned, full service mechanical contracting company servicing Philadelphia and the surrounding suburbs.

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