Job Description

Description:

HR Service Specialist

Location: Austin, Texas - Hybrid - 2 days WFH and 3 days in office

6+ Months

• Responds to questions on administrative procedures and practices via multiple channels. Uses systems to document and call out as needed following the appropriate processes.
• Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner.
• Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.
• Probes cases to resolve the root cause of the issue or question to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks.
• Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
• Performs duties to meet or exceed service level agreements.
• Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model
• Attends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriately Maintain a global knowledge base for assigned projects

Preferred experience:

• Experience in ServiceNow is an advantage
• Ability to work in a fast-paced environment
• Comfortable with ambiguity and matrix management organizations
• Experience writing training documents and SOPs
• Excellent interpersonal communication skills
• High level of professionalism and strong analytical skills
• Strong time management and work prioritization, ability to multi-task adaptability, and accountability.
• Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practices
• Demonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.
• Strong process and procedure orientation with the ability to apply continuous improvement methods.
• Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a team

Academic credentials:

• Associates degree required
• Bachelor’s degree in HR or business preferred

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