Job Description

Overview We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. We’re looking for a Membership Growth Consultant (MGC): an outside healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent develops skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. Note: This description reflects responsibilities, qualifications, and expectations for the role as described by the employer. Responsibilities Nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meet with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Plan, coordinate and execute local events within the community (e.g., information tables, health fairs, doc talks) to reach ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older). Cultivate strong relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, and senior centers to keep ChenMed/JenCare Medical Centers as their top provider choice. Partner with community officials, businesses and senior outreach programs to develop initiatives driving new patient growth. Schedule one-on-one sales meetings and referral relationships with Plan agents, independent brokers and the senior community; manage vendors and negotiate contracts for events. Invite insurance agents/brokers to events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Use marketing and sales tools to identify solutions and sell to new customers; maintain up-to-date client information in CRM (e.g., Salesforce) and document interactions. Provide monthly activity calendars and create penetration plans and initiatives in key target markets and channels. Recover dormant customers via sales tools and marketing campaigns. Drive new member growth by educating potential patients on the value proposition and healthcare model; deliver presentations to large audiences when required. Develop distribution channels to support new patient enrollment growth and use sales tools to ensure data collection. Partner with sales leadership to improve engagements with distributors, vendors and community partners. Build trusting relationships with brokers/insurance agents/case workers/third-party vendors; develop and execute broker and partner strategies. Engage with new patients beyond their first appointment; maintain relationships to improve retention and address customer complaints as needed. Perform other related duties as assigned. Core Competencies Instills trust: follows through on commitments; acts with honesty and integrity. Results driven: maintains bottom-line orientation and persistence toward goals. Action oriented: takes on challenges with urgency and energy. Effective communication: adapts messaging to audiences and facilitates open ideas. Resiliency: remains positive under adversity and recovers from setbacks. Networking: builds and maintains professional networks inside and outside the organization. Customer focus: prioritizes customer needs and delivers client-centric solutions. Persuasiveness: persuades others to take action while maintaining relationships. Knowledge, Skills And Abilities High business acumen and organizational skills; ability to manage multiple priorities. Negotiation, probing, closing skills, and handling objections. Detail-oriented with proficiency in MS Office, CRM tools (Salesforce), and related software. Excellent interpersonal and problem-solving skills; comfortable engaging customers in conversation. Excellent written and verbal communication skills; confident speaking voice and friendly rapport with customers. Flexibility and creativity in dealing with customers; persuasive with a warm, positive demeanor; able to close sales without being pushy. Good keyboarding speed; fluent in English; bilingual is a plus. Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily off premises. Ability to exercise independent judgment. Education And Experience Criteria High School Diploma or GED required; Bachelor’s degree in Marketing, Business Administration or related field preferred, or equivalent combination of education and experience. Minimum of 2 years of successful sales experience; experience with seniors or Medicare Advantage is a plus. Minimum of 2 years of B2B sales or equivalent management experience preferred. Experience in establishing and maintaining relationships with business/vendor partners. Experience in telesales and inputting sales data into a computer while talking with customers. Current, valid Driver’s License required. Applicants: This position is part of ChenMed’s growth and is designed to help us transform healthcare for seniors. We offer compensation, comprehensive benefits, career development, and opportunities for advancement. Job Details Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Medical Practices #J-18808-Ljbffr ChenMed

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