General Manager, Airport Customer Experience Job at American Airlines, Cleveland, OH

VzdOT3B0MkxXU240RXBWMW9EakVNMFVY
  • American Airlines
  • Cleveland, OH

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.
  • This role is a part of our Field Stations team within our Customer Experience group
  • The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

  • Assesses and executes appropriate resources to optimize station performance
  • Monitors, reviews, and reports station performance
  • Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
  • Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
  • Manages scheduled, off-scheduled and charter flight operations and meet performance goals
  • Acts as liaison between the Company and various organizations
  • Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
  • Oversees, monitors, and controls budget and manages overall financial administration
  • Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in related field or equivalent work experience preferred
  • 5 years airline operations experience
  • Track record of exceptional supervisory, leadership and motivational skills 

Preferred Qualifications- Education & Prior Job Experience

  • ​3 years in supervisory or management capacity
  • Knowledge of managing an operating budget 
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work experience placement, Local area, Flexible hours,

Similar Jobs

MediaCo Holding, Inc.

Promotion Fields Associate Job at MediaCo Holding, Inc.

 ...We are Estrella Media, the largest privately held, minority-owned Spanish-language broadcaster in the United States with TV and radio stations operating in several top Hispanic markets, parent company of the Estrella TV Network, and the only US based Producer of Spanish... 

AgGeorgia Farm Credit

Mortgage Loan Originator Job at AgGeorgia Farm Credit

 ...Job Description Ready to join a team where integrity meets opportunity? We're currently seeking an experienced Mortgage Loan Originator to join our team! At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths... 

Endurance Elite. DBA Endurance Exteriors

Sales/Production Manager Job at Endurance Elite. DBA Endurance Exteriors

 ...Job Description Job Description Experienced Roofing Sales Professional Wanted - Will Train if no Experience Endurance Elite...  ...to back your sales Established reputation in residential and commercial roofing What You Need: Proven roofing sales experience... 

Cask Construction

Project Manager Job at Cask Construction

 ...Job Description Job Description About The Role Cask Construction is hiring a friendly, organized Project Manager in Saint Petersburg FL to lead residential construction projects from design through closeout. Youll manage design, permitting, budgets, schedules,... 

Connvertex Technologies Inc.

Data Manager Job at Connvertex Technologies Inc.

 ...Job Title: Data Manager Location: Charlotte, NC (201 South College Street, Suite 2500, Charlotte, NC 28244) Work Type: Hybrid (Remote OK for candidates with prior Grant Thornton or Big 4 experience) Job Type: Contract Duration: 6 Months...