Full Time Tier I Service Desk Technician- Overnight Shift Job at Sparkhound, Baton Rouge, LA

VXJGS3FkbU1XU245SFpaMG9EckhNRU1lelE9PQ==
  • Sparkhound
  • Baton Rouge, LA

Job Description

Job Description

Job Description

Description:

About the Role:

Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client support. As a Technician, you will utilize both your customer service and problem-solving skills to provide an exceptional customer experience supporting multiple clients in a variety of industry verticals while working in a call-center environment. Technicians in our service desk come from all walks of life and support clients at various technical levels.

This position will work five nights per week, with two days off (schedule to be determined) from 10:30 pm-7 am.

What you will do:
  • Promptly address and resolve basic and advanced incidents and requests.
  • Log all incidents and requests into one or more ticket entry systems.
  • Engage other service desk resources and appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation.
  • Handle incidents and requests with a courteous and professional attitude.
  • Live Out the Sparkhound Culture.
  • Perform other related duties as required and assigned.
Requirements:

Are you a fit?

  • 0-3 + years professional IT experience.
  • Fiercely support client success and exemplify a do-whatever-it-takes attitude.
  • Knowledge of fundamental concepts of customer service.
  • Experience working in a technical service desk or call center with a high call volume environment.
  • Demonstrated experience utilizing and troubleshooting issues with most of the following:
    • Microsoft Windows Operating Systems (XP, 7, or 8)
    • Microsoft Office Suite (2007, 2010, 2013, or 2016)
    • Microsoft Internet Explorer
    • Printer setup and configuration in Windows 05
    • Familiarity with basic PC hardware and associated devices
    • Managing users and computers through Active Directory
    • Basic understanding of Windows Server platforms
    • Basic networking principles and related Windows OS configurations
    • Basic administration of Voice over IP environments
    • Remote PC technical support
    • Microsoft Office 365 Management and use
    • Cisco Collaboration management and use
Bonus Points
  • ITIL Certification

Job Tags

Full time, Remote job, Shift work,

Similar Jobs

Embassy Suites by Hilton San Rafael Marin County

Night Shift Public Areas Attendant Clean, Welcoming Hotel Spaces Job at Embassy Suites by Hilton San Rafael Marin County

 ...A leading hotel chain is seeking an Overnight Public Area Attendant to maintain cleanliness and order in guest-facing areas, including lobbies and restrooms. The role demands a detail-oriented individual with a flexible schedule and the ability to communicate effectively... 

Great Bay Staffing Group

Peritoneal Dialysis Registered Nurse (PD RN) Job at Great Bay Staffing Group

 ...Are you a dedicated RN with peritoneal dialysis experience looking for your next fulfilling opportunity? Join a compassionate and skilled...  .... What Youll Do: As a Peritoneal Dialysis Registered Nurse (PD RN) , youll provide specialized care for patients undergoing... 

Verndale

Clic to open Senior Salesforce Solution Consultant at Seattle Job at Verndale

About the Senior Salesforce Solution Consultant Position Terrific opportunity for a Salesforce subject matter expert to take on a functional leadership role withinVerndale!The Senior Solution Consultantwill drive solution architecture in sales pursuits, be a trusted client... 

St. Louis Park Public Schools

Early Childhood Special Education Assistant Job at St. Louis Park Public Schools

 ...Dismemberment (AD&D) Insurance Short- and Long-Term Disability Insurance The cost of benefits varies based on the employee group and full-time equivalent (FTE) status. For detailed information, including specific benefits and associated costs, please refer to the applicable... 

Helen Ross McNabb Center

Case Manager / Counselor - (Bachelor's) Hamilton & McMinn Job at Helen Ross McNabb Center

 ...invites you to become part of a mission-driven team dedicated to Improving the lives of the people we serve. If you're seeking a bachelors level position providing support to clients in our clinics or out in the community, explore the opportunities below and apply...