Job Description

** Experienced Vacation Travel Agents - All Retail Locations & Remote**

**Job Category****:** Sales & Related **Requisition Number****:** EXPER01277 Showing 1 location **Job Details**

**Description**

***Essential Duties and Responsibilities***

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

* Respond to client travel requests for reservations (airline, hotel, rental car, or other modes of transportation) in an efficient, courteous and timely manner.

* Actively plan and sell transportation, accommodations, insurance and other travel services to leisure travelers by understanding clients needs.

* Support Fox World Travel preferred suppliers to ensure quality vacations for clients and remain informed of all supplier rules and regulations and current affairs.

* Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers.

* Support all functions relating to the booking from start to finish, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to the clients request and industry requirements; maintain up-to-date client files.

* Ensure optimum customer service through effective use of computer systems, positive telephone techniques, and positive customer facing scenarios.

* Operate with sense of urgency and interest and convey that to the traveler through actions.

* Participate in trade show functions and other promotional events to increase sales and promote travel products, as requested.

* Maintain a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.

* Enhance the organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* Update knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; stay abreast of developments in foreign countries that may influence travel arrangements; stay updated with technological advances and offerings of resorts, tour operators and transportation companies around the world.

* Drive standards and best practices whenever possible and effectively foster a culture of engagement.

* Other duties, projects and alternate assignments as determined by business need.

***Knowledge, Skills, Abilities & Competencies***

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Knowledge, Skills and/or Abilities**

* At least 1 year of experience working with travel booking sites/tools and Customer Relationship Management programs is ideal; experience with ClientBase preferred

* Strong sales accumen

* Ability to interact, communicate and negotiate effectively

* Possess enthusiasm and passion for the travel industry

* Demonstrated knowledge of industry codes and practices, as well as an understanding of international travel requirements, i.e. visas, passports, immunization requirements, etc.

* Ability to work effectively in a team environment

* Self-motivated; demonstrate initiative with a strong commitment to personal goals, self-development, objectives and work ethic

* Ability to maintain work volume and quality consistent with standards and expectations

* Good sense of geography and workings of travel industry in order to understand how to plan trips and construct itineraries

* Ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment

* Communicate effectively and exhibit excellent customer service skills while promoting and selling travel products and services

* Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly

* Flexibility to work evening and weekend hours during normal and/or peak travel periods and during emergency travel situations.

* Willingness and ability to travel to destination locations; ability to travel by airplane, boat, rail and/or car up to 15-25% of time

* Knowledge and demonstrated proficiency of all Microsoft Office Applications

* First-hand personal travel/destination experience preferred

**Key Competencies**

* Customer-focused and service-oriented

* Computer skills

* Organizational and planning skills

* Communication proficiency verbal and written; appropriate use of grammar; listening

* Information gathering and monitoring skills

* Problem solving skills

* Attention to detail and accuracy

* Flexibility; ability to work efficiently and effectively with frequent interruptions

**Physical Demands**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Note:* The phrases occasionally, regularly, and frequently correspond to the following definitions: Occasionally means up to 1/3 of working time, regularly means between 1/3 and 2/3 of working time, and frequently means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent will occasionally be required to lift up to 25 pounds.

Ability to travel by airplane, boat, rail and/or car up to 15-25% of time.

***Work Environment***

The work environment characteristics described here are representative of those an incumbent encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Occasional business travel, overnight stay may be required for training events, travel shows, vendor functions, familiarization visits and to visit Fox World Travel locations.

Business travel (FAM) comprises approximately 15-25% of the time; overnight stays (domestic and international) may be required.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

**1 year:** Travel booking experience

**Licenses & Certifications**

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