Job Description

Bespoke Private Service

Job Description

Estate Manager- Demeter

Reports To : The Principals

Work Schedule : Hybrid Schedule, Monday - Friday, 9 am - 5 pm

Location : San Francisco

Start Date: ASAP

Salary Range: $165,000 - $195,000

Overview

A San Francisco-based family seeks an exceptional Estate Manager to elevate their household operations. This role demands a visionary professional who can anticipate needs, streamline processes, and manage long-term projects with finesse. The ideal candidate will be a proactive leader, capable of overseeing staff and focusing on strategic initiatives. This position offers a Hybrid/Remote Setup, and for those who prefer it, the principal is open to providing a desk at a co-working space to support flexible work arrangements.

Your responsibilities will include coordinating complex family schedules, overseeing travel arrangements, and managing a network of vendors for household needs. You will create and maintain comprehensive household manuals, encompassing standard operating procedures, emergency protocols, and contingency plans. Additionally, you will transform intricate family schedules into efficient systems, managing everything from daily tasks to high-profile events.

The ideal candidate demonstrates exceptional initiative, organizational prowess, and foresight, proactively completing projects while anticipating and mitigating potential obstacles. When receiving directives from Principals, you'll craft and implement comprehensive strategies, providing consistent progress updates. Your role involves transforming tasks into well-structured projects, harmoniously managing multiple initiatives, discussing priorities and trade-offs as needed, clearly communicating progress and next steps, soliciting feedback and decisions throughout the process, and driving projects to successful completion.

Paramount to this role is an unwavering commitment to confidentiality and discretion in all matters pertaining to the family, their business interests, and their guests. As the Estate Manager, you will be entrusted with sensitive information and must demonstrate impeccable judgment in safeguarding the family's privacy and reputation.

The family values transparency, responsiveness, and a bias towards action. They appreciate individuals who are kind, self-starting, and forward-thinking. As Estate Manager, you'll embody these values, providing real-time communication throughout the day and demonstrating a proactive approach to household management.

Expectations

• At least 5 years of previous Estate Manager experience or any similar roles
• Exceptional project management and delegation skills
• Calm, collected, courteous, and friendly demeanor when communicating with principals and contractors while maintaining a strong sense of etiquette
• Strong aesthetic sensibility and attention to detail
• Ability to anticipate and prevent future challenges
• Experience in staff management and vendor coordination
• Excellent communication skills and real-time responsiveness
• Discretion and loyalty in handling confidential matters
• Ability to see around curves and several steps ahead
• Proactive mindset with a bias towards action

Responsibilities

• Household Management : Supervise household staff, hire and coordinate with maintenance and service contractors; develop a home maintenance schedule, and ensure the home is always clean, organized, and functioning properly. If the family moves in the future, coordinating the process of, hiring for, and overseeing the move.
• Project Management : Spearhead and execute complex, long-term projects with impeccable attention to detail. They will delegate tasks to the personal assistant, ensuring optimal workflow and efficiency. Developing comprehensive household manuals and standard operating procedures will be part of their duties, as well as implementing contingency plans to maintain seamless operations during staff absences.
• Travel coordination : Orchestrating intricate arrangements for family members. The Estate Manager will meticulously prepare for journeys, encompassing luggage packing, hotel reservations, and transportation logistics. They will anticipate and resolve potential travel complications before they arise.
• Calendar and event management : will require expert handling of complex schedules and coordination of high-profile events. The Estate Manager will arrange travel bookings for family members with meticulous attention to preferences and requirements.
• Vendor management : Responsibilities will include cultivating and maintaining a network of elite service providers for all household needs. The Estate Manager will coordinate vendor arrivals and departures with precision and serve as the primary liaison between the family and external service professionals.
• Asset management duties : will involve overseeing insurance matters and maintaining a detailed inventory of household possessions. The Estate Manager will implement an organized system for labeling and storing valuable items. They will manage the acquisition and disposition of household furnishings and personal effects. Orchestrating the sale or donation of unwanted items with discretion and efficiency will also fall under their purview.

Benefits

• Discretionary bonus
• PTO and Sick Days
• Paid Holidays
• Hybrid/Remote Setup

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