Job Description

Connexus Energy is seeking a Commercial Service Coordinator to serve as the primary point of contact for all engineering customers, including electricians, developers, builders, consultants, government entities, and internal Connexus design and engineering staff. In this role, you will be responsible for managing commercial new services, service changes, plats, and lighting project requests. Your primary objective will be to coordinate work, resolve issues, manage expectations, and ultimately enhance member and customer relations.

Location:

Work for this position can be performed both on-site at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303, and from your local home office as duties require. While this position is designated as a hybrid role, based on current policy, hires must reside in or relocate within commuting distance to our office in Ramsey, MN.

Compensation:

The anticipated hiring range for this role is between $28.62 and $37.56 per hour. The final compensation offered is based on the selected candidate’s qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% of annual earnings based on company performance.

In this position you will:

• Ensure the accurate and timely processing of commercial applications for new electrical services, changes and plat developments to meet construction timelines effectively. 
• Serve as the first point of contact for new members, explaining the construction process, assisting with determining service size, providing rate information, informing members of responsibilities, and processing contracts as needed.
• Facilitate the billing process for aid-to-construction charges by:
  • Generating Contribution to Aid of Construction (CIAC).
  • Printing and mailing quotes, invoices and returns.
  • Processing and posting payments.
  • Calculating and billing overtime charges on transformer upgrades, when applicable.
• Manage all lighting requests, including plat developments, residential and commercial properties, and government agency requests to ensure accurate data and billing is recorded. 
• Oversee foreign attachment data by processing requests, creating work orders, and maintaining accurate permit records.
• Advise members on Demand Energy Response (DER) programs, demonstrating familiarity with solar, electric vehicles, and load management, such as controlled irrigation.

Need to have:

• High school diploma or equivalent
• Five years customer service experience
• Two years of experience related to electricity and/or electrical construction or related experience 
• Knowledge of Word, Excel and work order software 

Nice to have:

• Associates degree
• Knowledge of basic electricity and 3-phase voltages, transformers, wire size and energy usage
• Knowledge of demand and how electric meters measure demand
• Knowledge of construction environment (e.g., road, building, utility)
• Knowledge of the National Electric Code and National Electric Safety Code

Pre-Employment Requirement:   Employment is contingent upon successfully completing a pre-employment background check and drug screen

Based in Ramsey, Connexus Energy is Minnesota’s largest electric cooperative, providing electricity, renewable energy alternatives and related services to 146,000+ residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability. Fast Company named Connexus to its prestigious list of 2024’s Most Innovative Companies.

Connexus Energy’s benefits package includes medical/dental/vision insurance, health savings account with an employer contribution, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, wellness days, tuition reimbursement, recognition program, employee referral program, charitable giving and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.  

Equal Opportunity Employer:  

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

Compensation details: 28.62-37.56 Hourly Wage

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