Job Description

CUSTOMS ENTRY WRITER, LOS ANGELES

The dynamic Airfreight Team at Mainfreight in Los Angeles is seeking an import entry writer. You’ll be responsible for the accurate and timely submission of import brokerage customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You’ll serve in a knowledgeable customer service role who is committed to providing excellent levels of customer service through subject matter expertise, accountability, urgency, and a desire to ensure timeliness and accuracy in all you do.

Using our CargowiseOne software package, you’ll have the responsibility to work with our Licensed Broker, to learn how to clear freight compliantly, and encouraged to learn daily. As we often say, education is optional, but learning is indeed mandatory.

Main tasks include but are not limited to:

1. Handle clearances for Perishable (Meat, Poultry, Seafood etc.) and Dry freight shipments.
2. Receive and review documentation to input and transmit data for CBP release of shipments.
3. Create and follow SOPs for each customer on the correct method and data required for preparing an entry.
4. Assist in new customer onboard set up and process.
5. Assist in classifying products according to the HTSUSA.
6. Identify products that are subject to PGA’s.
7. Maintain system task list to identify the status of every entry through each phase of the CBP process.
8. Recognize routine and non-routine transactions for reporting discrepancies to management.
9. Responsible for meeting KPI’s (Key Performance Indicators) for Import operations.
10. Manage customs issues, such as holds and exams.
11. Handle entry cancellations; IT/TE/IE moves as needed.
12. Handle carnets and TIB entries.
13. Identify and resolve issues that may result in delayed cargo release or final delivery.
14. Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
15. Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.
16. Communicate in writing or verbally with customers and management all issues affecting specific urgent shipments.
17. Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders, and CFS on the availability of imported shipments.
18. Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
19. Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions.
20. Handle import air freight shipments from A-Z starting all the way from pick up at the airline to final delivery & invoicing.
21. Liaise & build solid relationships with our global team and overseas partners.
22. Assist in the training of new team members as they come on board.
23. Work closely with our customers and handle their queries.
24. Handle client queries.

Candidates should possess the following qualities:

1. High school degree or GED equivalent.
2. Bachelor’s degree not needed but preferred.
3. Minimum of 3 years of customs entry-writing experience preferred.
4. Proficient in Microsoft Office Suite of programs.
5. Excellent communication, prioritization, and multi-tasking skills.
6. Proven track record of strong customer service skills, interacting with customers and being client-focused.
7. Excellent follow-up with customers and our strategically placed agent/partner global network.
8. Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
9. Detail-oriented with a keen eye to ensuring no anomalies exist that would result in a non-compliant transaction.
10. Ability to work in a fast-paced and deadline-driven office environment.
11. May be required to work additional hours outside of regularly scheduled business hours or weekends or holidays to meet business needs.
12. Willingness to learn the CFR 19 and the US Harmonized Tariff Schedule.
13. Capable of working independently and as a team player.
14. Excellent customer service attitude and communication skills.

If you are ready for this opportunity and want to be part of a great team, we want to hear from you!

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