Founded in 2018, LiftLab is the leading provider of science-driven software to optimize marketing spend and predict revenue for optimal spend levels. Our platform combines economic modeling with specialized media experimentation so brands and agencies across the globe can clearly see the tradeoffs of growth and profitability of their ad platform partners including FB/Instagram, Google, Display, Snapchat, TikTok and Pinterest. They use these signals to make media spend decisions with confidence. LiftLab customers know for each channel, tactic, campaign if the revenue for the last $1 spent covered its cost or not.
LiftLab is built on a foundation of advanced algorithms and sophisticated media experimentation. Some of the most marquee brands already run LiftLab and we're growing at a rapid pace.
We are seeking a highly motivated and customer-focused individual with 4+ years of experience to join our team as a Customer Success Manager. The primary responsibility of this role is to partner with our customers to ensure they achieve their desired outcomes using our platform along with managing a book of business and a team. The successful candidate will play a pivotal role in driving value for our business through partnering with team members, customers, defining their success metrics, providing training and support, helping them identify opportunities to maximize the benefits of our platform, and managing renewals. Experience in SaaS and an agency setting or with Marketing Mix Modeling (MMM) and Multi-Touch Attribution (MTA) is a plus.
Partner with Customers for Change Management:
Drive Value:
Define Success:
Training and Support of team:
Identify Opportunities for Customer Growth in portfolio:
Renewals Management:
Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs):
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