Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues. This will be a 12am - 8:30am M-F shift and will be able to Work from Home. Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Requirements include High School Diploma or equivalent, at least 1 year of IT Help Desk or PC experience, or related knowledge, and at least 1 year of customer service experience, preferably in a call-center environment. Preferred qualifications include Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field, at least 1 year of experience documenting quality assurance processes, at least 1 year of PC configuration and installation experience, and at least 1 year experience in a call-center setting. Equifax offers comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
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