Job Description
What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking a
Customer Service Representative at 1-800 HANSONS in Troy, MI. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life!
Customer Service Representative Location: Troy, Mi Pay: $17-hour Hybrid: 3 days in (Tues-Thur), 2 days out Shifts: 8am-5pm / 10am-7pm / 11am-8pm / 1pm-10pm
*Must be available to work any day (including weekends) and any shift Job Summary: Seeking a highly skilled and enthusiastic Customer Service Representative to join the team at
1-800 HANSONS . As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients. You will have the opportunity to work in a hybrid environment, combining office and remote work. Looking for someone with strong communication skills, a positive attitude, and the ability to multitask effectively.
Roles and Responsibilities: - Provide exceptional customer service to clients, addressing their inquiries, and resolving any issues in a timely and professional manner.
- Maintain a positive and engaging tone during customer interactions, demonstrating empathy and understanding.
- Gather relevant information from customers to create accurate customer profiles in our database.
- Enter detailed notes into customer profiles to ensure a comprehensive understanding of their needs and preferences.
- Review sales schedules and coordinate appointments between customers and sales representatives.
- Utilize multiple screens efficiently to navigate between customer profiles, notes, and scheduling systems.
- Collaborate with team members and managers on Microsoft Teams or Zoom while on customer calls.
- Adhere to company policies and procedures, ensuring compliance with all customer service guidelines.
Qualifications & Skills: - Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Exceptional multitasking skills, with the ability to work off multiple screens simultaneously.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Ability to work independently and as part of a team.
- Strong emotional intelligence and the ability to connect with customers on a personal level.
- Positive attitude and a genuine passion for delivering outstanding customer experiences.
What happens next - Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a
Customer Service Representative today!
9435810
Job Tags
Full time, Remote job, Shift work, Weekend work,