Job Description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Job Posting Title: Computer Analyst 2 Position Type: Professional / Unclassified Department: LSUAM AA - SA - H&WB - SHC - Ops - Health Information Technology (Erin Alicia Martinez (00085829)) Work Location: 0172 Student Health Center (C&l Infirmary) Pay Grade: Professional Job Description: The Health Information Technology (HIT) Computer Analyst II is the on-site technical support to end users at the Student Health Center (SHC). Primary responsibilities include troubleshooting hardware and software issues, monitoring and resolving support tickets, performing workstation maintenance, maintaining Active Directory (AD) and group policies (GPO), and overseeing IT inventory and vendor coordination. The analyst safeguards system security and optimal performance of health information systems, including electronic health records (EHR), while collaborating with IT staff and external vendors. This position supports the division's core values by advancing internal IT processes and promoting seamless healthcare operations while cultivating a working relationship with Our Lady of the Lake Health. Job Responsibilities: System Support - 35% Provide technical assistance to SHC employees for troubleshooting and resolving issues related to hardware, software, and peripheral devices. Address user-reported issues and ensuring seamless system functionality for electronic health record (EHR) systems. Serve as the single point of contact for end-user technical support, managing tickets and escalating issues as necessary. Conduct system upgrades and installations, ensuring compatibility and minimal disruption to SHC operations. Maintenance & Infrastructure - 30% Perform routine system maintenance to ensure optimal performance, including updates, patches, and security protocols. Monitor system performance, identifying potential issues and preemptively addressing risks before they affect operations. Assist with backups, disaster recovery plans, and system redundancies to protect against data loss and system outages. Collaborate with IT teams and external vendors to maintain the integrity of SHC infrastructure, ensuring hardware and network stability. Mentor student workers, ensuring they develop essential IT skills and assist with daily operations and ongoing projects. Manage and audit user access and permissions in Active Directory, including security groups, secondary accounts, shared resources, and managed software, ensuring proper access levels and compliance with security protocols. Internal Administration - 15% Create and maintain detailed technical documentation for system configurations, processes, and troubleshooting procedures to support internal IT operations. Maintain hardware and software inventory, ensuring systems are up to date, replaced at proper cycles, sanitized and wiped during the surplus process, and adequately supported by licenses and warranties. Contribute to IT policy development, ensuring compliance with SHC and university standards on system security and data privacy. Assist with IT projects related to infrastructure upgrades, system migrations, and other initiatives, ensuring timely execution and alignment with SHC goals. Track and report on system performance metrics and ticketing system, helping identify trends and areas for improvement. Communication Management - 15% Serve as a liaison between SHC users and the IT department, ensuring clear communication regarding system updates, outages, ongoing projects, and technical issues. Provide clear, timely updates to SHC staff on support requests, system issues and performance, upcoming maintenance, and changes to network drives, printers, and shared resources. Develop and distribute user guides and training materials, enabling staff to better understand system functionalities and self-solve common issues. Participate in regular meetings with IT staff and external partners to discuss ongoing projects, system needs, and improvements. Communicate ticketing trends and system updates to the IT Manager, highlighting improvement areas and enhanced system performance opportunities. Other Duties as Assigned - 5% Other duties as assigned by the Executive Director of the Student Health Center and direct supervisor. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Career Expo, and other special projects. Minimum Qualifications: Bachelor's Degree Minimum one (1) of related experience LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply. Preferred Qualifications: Bachelor's degree in a computer related field. Two (2) years of experience working in a desktop support environment. Familiarity with working in a health care environment. Experience supporting devices running macOS, iOS, and Android operating systems. Experienced responding to, resolving, and documenting technical support requests. Familiar with Windows 10, Windows Server, Microsoft Group Policy Management, Microsoft Active Directory, and Microsoft Office. Familiar with setting up and troubleshooting various technical equipment such as desktops, laptops, printers, scanners, etc. Experience working in a collaborative professional environment. Other Requirements/Expectations: Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy Statement 67. This position will require a physical evaluation based on the physical demands required. In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of an emergency or closure. May be required to work occasional nights and weekends. Additional Job Description: Special Instructions: Requested application materials include a resume or curriculum vitae; the names, telephone numbers, and e-mail addresses of at least three professional references; and official transcripts. For questions or concerns regarding the status of your application or salary ranges, please contact Mitzi Trentacoste at 225-578-5719. Posting Date: December 12, 2024 Closing Date (Open Until Filled if No Date Specified): Additional Position Information: Background Check - An offer of employment is contingent on a satisfactory pre-employment background check. Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more! Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): Y LSU is an Equal Opportunity Employer and SAME Agency: LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu). HCM Contact Information: For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting. Louisiana State University

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