Job Description

GCCS is looking for a highly experienced claims handler, who’ll be responsible for handling litigated and non-litigated commercial auto claims with complex coverage, liability, and damages issues. The applicant is expected to participate in settlement negotiations and actively monitor and control litigation. You’ll provide prompt claim investigation, evaluation and settlement or denial of claims with moderate to high complexity. You’ll authorize payments in accordance with assigned authority limit and document claim files with all pertinent information and disposition.

Responsibilities

As a Commercial Auto Adjuster with GCCS, you will be able to handle commercial first party auto claims, as well as third party auto liability claims, including resolving total losses, and attempting to promptly resolve bodily injury claims, if appropriate.

The adjuster will provide superior claims handling by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages. In addition, you will:

• Promptly investigate new claims
• Review coverage forms and contracts to interpret applicable coverage then communicate the analysis to our customers
• Evaluate the facts and develop and execute plans to resolve claims
• Review medical documentation to determine the value of bodily injury claims
• Document all decisions, correspondence, reports, and discussions
• Negotiate the settlement of bodily injury and property damage claims with claimants and their legal counsel
• Assign appropriate defense counsel, monitor and approve litigation activities as appropriate
• Control expenses through close monitoring of litigation activities
• Pay claims within assigned authority limits
• Present an overview of specific claims to customers and company associates as appropriate

Knowledge in Motor Truck Cargo is a plus.

Qualifications

• 5+ years of related experience required
• Knowledge of insurance policies and coverage, claim payment procedures, insurance regulations, and familiarity with medical and legal terminology is preferred
• Analytical skills to review, exercise judgment, and evaluate claims to make sound decisions
• Ability to review and interpret complex and detailed documents
• Effective oral and written communication skills
• Ability to maintain confidential information
• Effective computer and math skills beneficial

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