Job Description

Club Level Butler

Nemacolin is looking for a Club Level Butler to interact with individuals with an "above and beyond" mindset that exceeds guests' expectations. As a Club Level Butler, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating "Real Life Magic" - as seen by our guests as well as behind the scenes for our associates. The Butler also has the ability to exercise good judgement in a variety of situations utilizing strong communication skills while balancing multiple competing priorities.

The Club Level Butler will oversee all personal needs of assigned guests while assisting in booking activities and special arrangements prior to guest arrival. Upon arrival, the Butler provides formal services including but not limited to: wake-up service, room service, pressing of clothes, shining of shoes, drawing baths, pillow delivery and un-packing/packing services.

Essential Functions:

• Deliver internal and external guest service the Nemacolin Way. Goes above and beyond whether for an associate or guest.
• Inspect and present all Club Lounge food and beverages
• Maintain the club level lounge
• Set up each Lounge Service according to SOP
• Work the lounge to all guests' needs (making drinks, clearing tables, booking activities)
• Contact club level guests and assist with personalized services (pre-booking, spa, dining, activities, etc).
• Maintain Inventory pars, work with Lead Butler on ordering necessary items
• Arrange, record, deliver and charge all special requests for arriving guests.
• Greets guests at entrance, escorts guests to room, presents keys, and arranges for valet/bell service.
• Offer personalized services including packing/un-packing and organization of guest belongings, clothing pressing, shoe shining, arranging outfits for next-day, and description of room amenities.
• Monitor guest activity while at the resort including being on-call for any special requests or last-minute needs (including drawing of baths).
• Gain comprehensive understanding of all menus, outlets, and amenities of resort.
• Communicate movement of guests to all resort outlets, ensuring proper service and recognition.
• Inspect all guest rooms prior to guest arrival ensuring excellent and Forbes standards
• Research and clarify misunderstandings in guest folio.
• Prepare bill and proper back-up for presentation to the guest upon departure.
• Assist guest with luggage transport and farewell.
• Ability to cooperate and operate seamlessly with all departments for the resort.
• Ability to interact with guests who may have high expectations while maintaining confidentiality and privacy.
• Create Real Life Magic
• Other job duties as assigned.

Knowledge, Skills and Abilities Required:

• High School diploma required.
• Must possess strong interpersonal, language, communication and relationship building skills.
• Excellent customer/guest service skills with previous guest service experience preferred.
• Ability to learn and utilize Microsoft Office and HOST programs.
• Must be able to speak English fluently.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Must be willing to work varied hours including nights, weekends, holidays and split shifts (according to guest needs).
• Must be at least 18 years of age.

These skills and abilities are typically acquired through at least 2-years of customer service or related experience.

Why Work For Nemacolin?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

Associate Perks:

What is in it for you? As a Nemacolin associate, you won't just have a bright future you'll have a bright present! You are invited to join our warm, supportive community, where you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community: Wisteria is Nemacolin's way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you'll enjoy these exclusive amenities.

Associate Recognition Programs: Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests' expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement: At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs: As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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