Bilingual Medical Receptionist Job at Diabetes and Thyroid Center of Fort Worth, PLLC, Fort Worth, TX

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  • Diabetes and Thyroid Center of Fort Worth, PLLC
  • Fort Worth, TX

Job Description

Job Description

Job Description

We are seeking a bilingual Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Informs patients of balances and insurance requirements, strive for 100% collections of copays and patient payments.
  • Schedules and Reschedules Patient Appointments
  • Scans documents into EHR
  • Completes Check in and Check out Procedures for Patients
  • Enforces DTC office policies
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

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