The On Call Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The On Call Server must maintain supplies and follow established cleanliness and sanitation guidelines. The ideal candidate has a passion for hospitality and providing exceptional guest service. Work Environment: Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers. Physical Demands: Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, kneeling and reaching. Ability to stand during entire shift. Expected Hours of Work: Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Education and Experience: Two years of experience as a server in full service restaurant preferred - preferably in a fine dining establishment. High school diploma or General Education Degree (GED) preferred. Responsibilities: Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests. Demonstrate complete knowledge of the food and beverage menu. Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary. Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures. Periodically check-in with tables to ensure guests’ expectations are being met and exceeded. Maintain proper condition and cleanliness of dining areas, stations and servicing equipment. Complete all closing duties and reports as assigned. Adhere to established safety and sanitation guidelines. Adhere to uniform and grooming standards. Perform other duties or projects as requested by management. Qualifications and Skills: Attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Excellent organizational skills and attention to detail. Able to work quickly without compromising quality. Ability to work with minimal supervision and maintain a high level of performance. Must be able to stand and exert fast-paced mobility for entire shift. Ability to work cohesively with co-workers as part of a team. Food handlers and TIPS certificates required. Previous front facing guest service experience required. Must read, write and speak the English language fluently. Experience with computerized cash registers preferred.
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