Job Description

Banking Associate – Weare, NH Work Location : Weare, New Hampshire, USA Hours : 40 Pay : $22.00 – $27.75 per hour Job Description The Banking Associate is a professional who plays a key role in delivering TD’s brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. Depth & Scope Performs a wide range of tasks across multiple areas within a store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. Delivers end‑to‑end advice customers expect: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. Utilizes TD’s systems and tools to engage with customers, acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer. Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner while ensuring a positive customer experience. Accurately completes everyday banking transactions on the teller line or on the platform while uncovering customer financial needs and educating on products, services, and tools or referring to the appropriate expert. Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking. Connects with customers, provides financial advice, and deepens relationships through lead‑management activities. Education & Experience High school diploma or GED. 1 year customer‑service experience (volunteer, education, or military experience preferred). Demonstrated customer‑service skills. Ability to work during operating hours, including evenings, weekends, and holidays as scheduled. Teller experience preferred. Required to complete teller and platform training upon hire. Strong organizational, communication, problem‑solving, and prioritization skills. Proficient in Microsoft Office. Notary license preferred. Key Accountabilities Customer Accountabilities Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products. Establishes and nurtures customer relationships with product knowledge and active listening. Manages wait times by scheduling, rescheduling, or canceling client meetings. Acts as the first point of contact for customer inquiries and walk‑in traffic. Understanding and supporting the bank’s customer‑service strategy. Drives referrals to store colleagues and partners. Ensures compliance and accurate record‑keeping. Shareholder Accountabilities Ensures compliance with regulations and corporate controls. Accurately processes cash, deposit, and withdrawal transactions. Applies authentication principles and due diligence. Maintains cash drawer balances and secures cash. Follows all required procedures for account openings and transactions. Employee/Team Accountabilities Contributes to a positive work environment and aligns with TD’s brand and culture. Actively seeks opportunities to improve work delivery with high quality standards. Plays a brand champion both internally and externally. Participates in performance and development activities. Adheres to TD’s shared commitments and culture. Physical Requirements Occasional to frequent light lifting (under or over 25 lbs.) and frequent standing, walking, and operating standard office equipment. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales – Banking Equal Employment Opportunity Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. #J-18808-Ljbffr TD

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