Job Description

Job Description

Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively!

As a Service Customer Representative at our State-of-the-Art Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, retail or call centers then we encourage you to apply today! Previous dealership experience is a plus, but not required.

*No Cold Calling required*

Job Responsibilities:

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• Daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments.
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• Basic customer service follow-up calls after completion of service visits.
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• Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
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• Perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle.
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• Daily and Monthly performance reporting.
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What do we offer?

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• Nationally recognized training and tools
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• Medical (HMO & PPO), vision, life & Dental
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• 401K Retirement
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• Newly remodeled & state of the art work space and environment
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• Tenured Senior Management
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Apply today!

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• Strong phone, email and communication skills
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• Positive attitude and high energy at all times
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• Basic MS Office knowledge; computer software and Internet proficiency
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• Professional appearance, verbal/written communication and strong
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