Job Description

Job Description

Job Description

Collision Repair and Auto Painting is looking for a professional, self-motivated and energetic individual to join our growing team and fill the role as General Manager

Responsibilities:

• Oversees hiring, training, developing, transferring, managing compensation and discipline of staff
• Manage financial controls, operations, employee development, and customer service
• Maintain inventory and applies financial reporting analysis results
• Successfully generates and capture sales leads
• Analyze collision and/or paint damaged vehicles to create a repair plan and cost
• Review repair orders with technicians as necessary
• Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
• Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
• Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations 

• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
• Tracking daily and weekly performance and being prepared to review with management
• Participating in outside or special sales events as set by management
• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
• Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
• Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc)
• Creating urgency in the shop to achieve production volume and turn-around time goals
• Working collaboratively with Production staff to achieve efficiency and quality standards

Qualifications:

• Strong understanding of profit and loss interpretation and management to influence profitability
• Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
• Previous success in sales or operations and leadership skills are a must
• Desire for performance based compensation
• CCCOne or like estimatics program experience preferred
• At least 3 years of production management or sales leadership is required

Pay is salary plus quarterly bonus, based on performance and sales.

Maaco has been around for 50 years. We turn the car you drive back into the car you love!

Company Description

Maaco has been around for 50 years. We turn the car you drive back into the car you love!

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