Job Description

Banker II

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Leads and performs the duties of a Banker II and directly manages 1-5 bankers assigned to the branch. Serve as the bank's leader when the Bank or Market Manager is out of the branch. Work collaboratively with the Teller Supervisor and Bankers to ensure established sales, service, operational and financial goals are met or exceeded. Direct the day-to-day sales activities of the office striving to acquire new consumer and small business households, and cross-sell to new and existing households along with uncovering new business opportunities for the branch, where applicable. Establish a full-relationship with customers, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursue 100% of each customer's business. Provide awareness and demonstration of all customer channels including digital channel capabilities. Lead by example in goal attainment. Must have a thorough mastery of the sales process, operational procedures, policies and the ability to make sound judgment decisions. Conduct observations and provides feedback and coaching to bankers. Conduct huddles, check-ins, and directly supervise all colleagues in the absence of the Market Manager.

This person will also:

• Ensure positive customer experience by effectively executing the established sales process and customer experience requirements. Identify needs, present appropriate financial solutions and build beneficial long-term relationships with clients. Refer customers to business partners within and across lines of business who can best meet those needs.
• Directly supervise the bankers in the branch including having input for all hiring and performance management decisions. Work collaboratively with the Teller Supervisor or designated operations colleague to effectively schedule and manage the teller team or those providing teller coverage. Consistently observe, coach and develop bankers. Serve as back-up to the Bank or Market Manager when they are out of the branch.
• Collaborate with all colleagues on procedures relating to office security including Monthly Audit Checklist requirements, security equipment testing, office security training and appropriate cash audits. Make appropriate decisions regarding office security that will protect the organization, customers and colleagues against loss or fraud.
• Provide technical guidance and training to staff on operating procedures, monitor regulatory and compliance changes, and take appropriate actions; ensure compliance with outside regulations and corporate Standard Operating Procedures.
• Maintain ownership of operation by establishing growth, sales and profit objectives for the branch. Provide input to activities to achieve these objectives in consultation with leadership.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process. Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $19.82 - $33.98 per hour

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