Job Description

Pay

$80,000 - $105,000

Location

Hoboken (Hybrid)

Summary

We are seeking a dedicated Application Support Technician to join our support team. In this role, you will be the first point of contact for users requiring assistance with application and technology issues. Your responsibilities will include providing level 1 support, managing tickets, troubleshooting application and desktop issues, and ensuring customer satisfaction through effective problem resolution. This position offers an excellent entry-level opportunity with a growing software company, ideal for professionals interested in gaining experience in financial services technology.

Requirements

• Technical knowledge of Windows 10 & 11 operating systems
• Proficiency in Microsoft Office suite
• Strong customer service and client-facing communication skills
• Ability to communicate clearly and professionally both over the phone and in person
• Advanced troubleshooting and multi-tasking skills
• Ability to effectively document and track support issues
• Financial services background is preferred

Responsibilities

• Serve as the initial contact for user support, providing solutions or escalating issues as needed
• Verify problem descriptions and gather relevant information to facilitate resolution
• Walk customers through troubleshooting steps and follow up on issues until resolution
• Log, track, and manage support tickets within the ticketing system
• Assist with application support, including user account creation, access management, and troubleshooting
• Provide desktop support for hardware, software, and peripherals
• Offer remote assistance via phone, email, and remote-control software
• Support new hire onboarding with required technologies
• Ensure timely resolution of support requests and maintain effective communication with users

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