Job Description

Salary: $26.25 - $29.14 Hourly
Location : Janesville, WI
Job Type: Full Time
Job Number: RC-0805021
Department: 911 2nd Shift
Opening Date: 11/19/2025
Closing Date: 12/7/2025 5:00 PM Central


Position Summary and Job Duties
Recruitment will be used to fill 2nd and/or 3rd shift positions.

The incumbent's primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting police, fire or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring police/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer system(s).

50% - Coordinates dispatching of public safety responders.

• Dispatches, via a radio console or other electronic means, emergency and other calls requiring police and/or fire and/or EMS response according to priority and availability of field units.
• Maintains strict radio discipline at all times.
• Monitors dispatched units' activities and receives and transmits to field units updated information as it's received.
• Complies with FCC regulations and agency policies/procedures in the transmission of all radio traffic.

20% - Records and documents information on calls for service and other dispatch related functions.

• Enters incident data into CAD system.
• Maintains various automated and manual logs, records and files relating to call-taking and dispatching activities.
• Testifies at adjudication hearings, when necessary.

20% - Assists with emergency and non-emergency call-taking functions.

• Answers 9-1-1 voice and telephone device for the deaf (TDD) telephone calls requesting emergency services.
• Questions callers to determine the nature and location of the problem.
• Extracts and records essential information and, when appropriate, provides emergency medical pre-arrival instructions as dictated by predetermined emergency dispatch protocols.
• Calls back disconnects to determine nature and location of the problem and enters information into computer aided dispatch (CAD) system as appropriate.
• Answers administrative telephone lines, provides routing non-technical information upon request, and refers all other inquiries to the proper person or department.
• Utilizes mapping and other Next Generation 911 technologies to process calls for service.

5% - Operates the TIME System (Transaction, Information Management Enforcement) and other databases

• Retrieves and accurately relays to requesting law enforcement field units, information contained in local, state and national computer systems (e.g. information regarding motor vehicles, driver's licenses, wants and warrant, etc.).
• Enters and maintains law enforcement data in the system(s) as appropriate.

3% - Performs testing of equipment

• Periodically tests the electronic and mechanical equipment to indicate proper performance.
• Operates emergency warning equipment (e.g. tornado sirens).
• Operates Backup Site systems on an annual basis.

1% - Attends required training as assigned.

1% - Performs other duties as assigned.

Success Factors (KSA's)

Oral and Written Communications:
Must have the ability to actively listen to others for an understanding of their needs and situations; ability to speak English with sufficient clarity to be understood by others on the telephone, radio or in person. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information, and be able to communicate this information professionally and precisely to the proper recipient. Must be able to read and understand written correspondence, memoranda and directive. Must have the ability to report events and information in writing legibly and accurately, using proper English
grammar and structure.


Interpersonal Relationships:
Must be consistent in dealing with people; must be able to detach from callers' emotions, yet project an image of empathy (i.e., avoid personal involvement). Must have the ability to maintain appropriate and constructive behavior and attitude in response to difficult or adverse situations. Must have the ability and willingness to accept criticism and/or discipline; the ability and willingness to accept responsibility for actions. Must have the ability to work cooperatively with supervisors and establish cohesive, effective relationships with peers. Must demonstrate the ability to effectively work in multi-cultural and diverse communities.


Judgment:
Must have the ability to act in a decisive manner, using good judgment. Must have the ability to maintain objectivity in the decision making process; the ability to effectively prioritize situations and information and make appropriate decisions based on information received. Must have the ability to learn and apply new information; the ability to handle a variety of rapidly flowing information at once; the ability to remember numerous details.


Professionalism:
Must have the ability to act in a mature, dependable fashion; ability and willingness to maintain dependable work habits such as reporting to work on time, with little prompting and intervention. Must be able to work all shifts of a 24-hour per day period and be available for emergency call-in overtime. Must represent the organization to other agencies and citizens with a courteous, helpful, accurate and business
like attitude in all telephone and personal contact. Must have the willingness and ability to respect private, confidential information; the ability and willingness to support and carry out directives.


Quality of Work:
Must be able to provide high quality, accurate work. Must be able to perform multiple tasks simultaneously be able to do several things at one time and remain focused under stress (i.e., multi-tasking abilities). Must have the ability to adjust to new or unique situations, and the ability and willingness to show initiative in completing work assignments.


Technical Knowledge:
Must acquire and maintain a working knowledge of public safety communications equipment, practices
and procedures including but not limited to:

• Knowledge of functions and operation of computer aided dispatch (CAD) system and manual call recording/dispatch procedures.
• Knowledge of functions and operation of telephone console, radio console, telephone device for the deaf (TDD) and other standard communications equipment.
• Knowledge of FCC rules and regulations applicable to radio broadcasts.
• Knowledge of proper use of ANI/ALI displays/information for 911 calls.
• Knowledge of basic telephone and radio techniques/procedures for handling incoming emergency calls and dispatching response units.
• Knowledge of basic police/fire/EMS complaint/dispatch terminology.
• Knowledge of proper use of emergency medical pre-arrival protocol system.
• Knowledge of map reading and ability to use map to give directions for specific locations.
• Knowledge of proper use of local, state and national computer systems and functions.
• Knowledge of legal liability issues common to emergency call-taking, public safety dispatching and records keeping.
• Knowledge of geographical area served (e.g., familiarity with street names/layout, landmarks, numbering schemes, rivers, lakes, interstates, etc.)
• Knowledge of proper preparation of required reports, logs and forms.
• Knowledge of agency policies, procedures and standards of expected performance.
• Knowledge of available resource materials and their use in performing job duties (e.g., manuals, directories, maps, etc.).

Job Requirements, Education, Training & Experience

• Graduation from high school or equivalent.
• One year experience in public safety call taking or dispatching preferred or one year constant employment in multi-tasking positions or work experience that includes significant contact with the public.
• Ability to type 40 net words per minute.
• Ability to pass a criminal background investigation, fitness for duty exam, drug screening and psychological exam.

The requirements listed below must be completed within the twelve (12) month probationary period:

• Required to become APCO Public Safety Telecommunicator I Certified.
• Required to become TIME Certified.
• Required to become CPR Certified.
• Required to become EMD (Emergency Medical Dispatch) Certified

Essential Job Functions (physical elements, equipment and working conditions)

Physical Elements:

• Must have the ability to hear and understand sound sources coming through a communications headset and/or radio and/or standard telephone receiver, including the ability to hear and understand other outside sound sources while wearing a communications headset (i.e., the ability to hear sound sources not coming through the headset; ability to hear through both ears).
• Must have the ability to speak and write English clearly.
• Must have the ability to read and discern visual images on a variety of media, including the ability to read and understand maps, and the ability to distinguish between colors on a color-coded computer screen.
• Must have the ability to type accurately on a computer keyboard while conversing with callers and public safety responders.
• Must have the ability to record names and numbers accurately (i.e., not transpose numbers and/or letters).
• Must have the ability to sit or stand in one place for extended periods of time.

Use of Equipment:

• Familiar with basic operations of personal computer systems.
• Operates computer aided dispatch system.
• Operates computerized radio console according to departmental policy and procedure as well as FCC rules and regulations.
• Operates computerized telephone system.
• Utilizes electronic time card system.

Working Conditions:

• All inside work in a call center; busy, high stress environment.

Rock County, Wisconsin
Facts and Benefits Highlights
Rock County historic and cultural attractions:
Rock County is located in south Central Wisconsin along the Illinois border. The County has a population of 161,188 making it the ninth largest County in Wisconsin. Janesville, Wisconsin (pop. 64,009) is the county seat. Janesville is located on the I39/90 corridor, forty miles south of Madison, seventy-six miles west of Milwaukee and about two hours from Chicago.
Rock County's many historic and cultural attractions include the City of Evansville historic district, Beloit College (an acclaimed liberal arts institution located in the City of Beloit) and the City of Janesville's Rotary Botanical Gardens and Tallman House (an exceptional example of Italian villa style architecture from the mid 1850's).
The Cities of Janesville and Beloit have a combined symphony orchestra, as well as individual performing arts centers. The Rock County Fair and Riverfest are regional cultural celebrations held every summer in the Cities of Janesville and Beloit respectively. These Cities both have extensive park and open space networks, including portions of the Ice Age National Scenic Trail, a Statewide trail commemorating the State's geologic history. Additionally, the Rock River runs through these Cities, offering many recreational opportunities.
• Salary:


Employees are paid every two weeks on Friday (26 checks in a year). Paychecks are directly deposited in the employee's bank account. There is a two week delay between the pay period worked and the payday. New employees generally wait four weeks before they receive their first check.
• Vacation:

Employees receive vacation based upon the work group/bargaining unit their job class is assigned to. See attached Appendix A for more information.
• Holidays:

Most employees receive the following holidays: 1) New Year's Day; 2) Spring Holiday to be observed the Friday immediately preceding Easter; 3) Memorial Day; 4) July 4th; 5) Labor Day; 6) Thanksgiving Day; 7) Friday after Thanksgiving Day; 8) Day before Christmas; 9) Christmas Day; and l0) one Floating Holiday of the Employee's choice. For a list of holidays in the law enforcement units see their Collective Bargaining Agreements.
• Health Insurance including our Wellness component:

The County is self-insured and offers a network of health care providers through the Alliance Network, which includes: 90 hospitals; 7,000 medical doctors; 13,500 total professional service providers; 3,400 medical clinic sites; 420 chiropractic clinic sites; 580 mental health clinic sites; and 1000 home care agency locations. Pharmacy services are provided by Navitus.


The Alliance is a cooperative of more than 240 self-funded employers in Wisconsin, Iowa and Illinois. The Alliance was started in 1990 and has three goals - moving health care forward by controlling costs, improving quality, and engaging individuals in their health care.


When an employee resigns from County employment, their health insurance ends at 11:59 p.m. on their last day. When an employee retires from County employment, their health insurance ends at 11:59 p.m. on the last day of the month.


Employees who retire from County service may choose to stay on our health insurance plan at their own cost after retirement.
• Sick Leave:

Employees earn one day (8 hours) of sick leave for every month they work. Employees can use the sick leave after completing six months of service. Sick leave can be accumulated to a maximum of 130 days (1040 hours) for employees and 150 days for employees in law enforcement units. Employees in certain job classes are able to receive a pay out of a portion of their accumulated sick leave (generally after ten years or more of continuous employment).
• Dental Plan:

The County offers a dental plan through Delta Dental and will pay 60% of the applicable
premium for the lowest cost plan. Employees can enroll within the first 30 days of
employment, after that there is an annual open enrollment period in the fall.
• Vision Plan:

The County offers a vision plan which employees can enroll in at their own cost. Employees
can enroll within the first 30 days of employment, after that there is an annual open enrollment
period in the fall.
• Life Insurance:

The County provides term life insurance through the State of Wisconsin Plan. Employees can purchase insurance in increments based on their salary, up to five times their salary. The County will contribute 20% of the cost for the first increment only - one times the employee's salary. Employees can also purchase coverage for their spouse and/or children.
• Deferred Compensation:

Employees can participate in one of several deferred compensation plans (Nationwide, Wisconsin Deferred Comp, and Security Benefits) at their own cost.
• Flexible Spending Account (Medical and Dependent Care):

Effective January 1, 2014 employees can put up to $2,550 into a flexible spending account through EBC (Employee Benefits Corporation) to pay for their own non-reimbursed medical care expenses. Employees can also put in up to $5,000 for dependent care accounts. This is a pre-tax deduction for the employee. If employees do not use all of their funds one year, they can carry over up to $500 and add it to their $2,550 maximum for the next year. If you leave County employment, you have ninety (90) days to submit expenses incurred prior to your last day.
• Tuition Reimbursement:

Employees may be granted leave to further their education if it is determined to be in the best interest of the County.
• Retirement:

Rock County participates in the Wisconsin Retirement System (WRS). Employee who have questions about their retirement benefits should contact WRS. What an employee receives at retirement is dependent upon a number of factors - age, length of service, salary.


Rock County and the employee make equal contributions to the Wisconsin Retirement System on behalf of the employer. The contribution rate is addressed in the employment letter.


Employees in protective status have the percentage contributions defined in their respective collective bargaining units.
• Bereavement Leave:

In the event of a death an employee may be excused from work without loss of pay for up to a maximum of thirty-two (32) hours annually for the purpose of attending a wake, visitation, memorial service, funeral, or make necessary arrangements regarding the death, within a reasonable time after the occurrence.


If additional time is required beyond the thirty-two (32) hours annually, an employee may request to use accumulated vacation, holiday or comp-time. Sick leave cannot be used.
Bereavement leave cannot be accrued from one year to the next.
Bereavement leave can be used in increments of quarter hours.
All leaves under this section shall be prorated based upon the employee's FTE. Personnel Ordinance 18.509.
• EAP:

The County provides an Employee Assistance Program (EAP) for employees to use for all kinds of personal and professional assistance. In the case of counseling, professional counselors are available 24 hours a day, 7 days a week. An employee can establish a relationship with a counselor over the phone or set up an in-person appointment with a counselor in the area. The EAP program will pay for up to three visits.
• Parking:

The County provides free parking at all of its facilities.
• Smoking:

All County buildings are smoke free. By County Ordinance anyone visiting or working in any County building is prohibited from smoking closer than 30 feet from any building entrance. The Ordinance also makes the entire Rock Haven Nursing Home a smoke free "campus."

APPENDIX A
Administrative Policy & Procedure Manual
Section: Human Resources
Policy: Vacation Schedules
Policy No: 5.47
Effective: 1/1/2016
Revising: 1/1/2014


The Unilateral Vacation Schedule can be found in the Rock County Ordinance 18.506

The following language only applies to employees who are in job classes that were covered by the following collective bargaining agreements on December 31, 2011.

(AFSCME 1077, 1258, 2489, AMHS RH, AMHS-HSD, ATTORNEYS, YSC, Public Health Nurses)


Employees shall be entitled to annual paid vacation as follows: upon the completion of one
year, ten working days; in addition, Employees shall be entitled to one
additional day of vacation per year for each additional year of employment, up to a
maximum of twenty-five working days of vacation per year according to the following
schedule:

After 2 years - 11 days After 10 years - 19 days
After 3 years - 12 days After 11 years - 20 days
After 4 years - 13 days After 12 years- 21 days
After 5 years - 14 days After 13 years- 22 days
After 6 years - 15 days After 17 years - 23 days
After 7 years - 16 days After 18 years - 24 days.
After 8 years - 17 days After 19 years - 25 days
After 9 years - 18 days

(AMHS-HSD)

For employees who are in job classes that were covered by the AMHS HSD contract on 12/31/2011, vacation pay and/or time off, shall be earned on a pay period rate, and available for immediate use in the following pay period and thereafter. Said time off may be used in time blocks of eight hours or less to a minimum of thirty minutes.

Probationary Employees. Employees shall accrue, but not be entitled to utilize vacation benefits during the first six (6) months of probation.

(ATTORNEYS)

Attorneys may take five days of vacation during the second six months of their employment, five days during the third six months, five and one-half days during the fourth six months, five and one-half days during the fifth six months, and six days during the sixth six months, if they desire. No more than two periods of earned vacation may be accumulated or taken without the consent of the Human Resource Director. Attorneys earn five days of vacation during both six month periods the first year of employment, five and one-half days each six month period of the second year, six days each six month period during the third year and continuing in the same manner thereafter, up to a maximum of twenty-two working days of paid vacation per year.
7.05 I. Employees, upon separation, shall have all unused and accrued vacation credits (which are earned as specified above) contributed to a Post-Employment Health Plan (PHEP).

PART TIME EMPLOYEES:

(AMHS HSD)

All regularly scheduled part-time employees will be allowed paid vacation on a pro-rated amount based on actual hours paid.

(AFSCME 1258)

Regular part-time employees shall be entitled to vacation benefits on a pro-rata basis based on actual hours worked, excluding over time hours.

(AMHS RH)

All regularly scheduled part-time employees will be allowed paid vacation on a pro-rated amount based on actual hours paid.
01


Are you able to work 2nd and/or 3rd shift?

• Yes
• No

02


Please specify shift preference, 2nd or 3rd. If available for both please say both.
Required Question

Job Tags

Hourly pay, Full time, Contract work, Part time, Work experience placement, Summer work, Second job, Work at office, Local area, Immediate start, Trial period, All shifts, Flexible hours, Shift work, Night shift, Afternoon shift,

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